Reviews
Excellent pricing and customer service!!
My wife is loving her new RX450H!! we bought about 4 months back...Amazing Customer service...trade in was very smooth got better trade in value then carmax... will definitely use this dealership for my next car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thomas Belveridge and Sales Mgr Matt, Great team!!
Thomas Belveridge, was my salesperson, I commend Thomas for dealing with a picky type of person, (myself). I recently purchased a 2007 Lexus LS460, I will admit the deal process was kinda shaky, but after all said and done, the deal was agreeable. I would recommend people to see Thomas and Matt for their next Luxury vehicle. My vehicle was in great shape.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vehicle Misreprented
I live 8 hours from Atlanta. I contacted ALM with serious interest in a vehicle and asked a number of questions. In discussing the condition of the vehicle, I asked if there were any issues and was told by "GG" there was a small dent in the front bumper. I asked if the vehicle was "clean as a pin" and he replied "Yes, clean as a pin." I drove 8 hours to view the vehicle, with full intention of making the purchase. Upon arrival I found the vehicle to be as described on the exterior. I opened the doors and found the interior of this cargo van to be badly scraped, and dented. The cross beams that support the roof were skinned of paint, a fiber panel covering one rear door was half-way torn off and missing. This vehicle was far from "clean as a pin" as I had been told. I drove 8 hours, looked at the vehicle for 5 minutes and we turned around and drove 8 more hours. ALM posted 24 pictures of this van. 1 Picture was of the interior of the cargo area, taken from a distance so as to conceal the damaged interior. How I wished "GG" had been honest with me and told me the interior was badly damaged. In short, the condition of this vehicle was grossly misrepresented and I had to drive 16 hours to find it out.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
SH, We at ALM take every review seriously! and after investigating this review, it was discovered that this Van had just been added to the Inventory and had not yet received reconditioning prior to your visit! If you are still interested in this Van please call "GG" and let's follow up with your intended Purchase! we look forward to serving you! Marshall Litfield Customer Relations Atlanta Luxury Motors
Tim Wright and Charles Hannah were great!!!
From the time I arrived at the dealership Tim Wright and Charles Hannah greeted me with superior customer service! They both went out of their way to make sure me and my wife had a great experience! I would definitely recommend either of these two for all of my family and friends automobile needs!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thomas Belverige and Sean fiance man.
I bought a Infiniti qx 56 from this dealership and it was such a great experience. I live in Ohio and I never bought a car online. But the experience was excellent. Thomas belveridge and the fiance man Sean was 100% excellent. They where very helpful and worked hard the get me financed. I highly recommend this dealership and and ask for Thomas he was awesome. Very nice and patient!! Very very friendly staff. I will refer friends and family anyday. Thank u so much!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had a great experience!!!!
Working with Tim Wright was a simple process. He is pleasant and knowledgeable, and made this an easy day at the dealership. He immediately took us to look at the brand of vehicle we were interested in and we went on a test drive. We then requested some time to look at the different ones they had available, he left us to look until we decided which ones we we wanted to also drive. He was responsive and on top of things while being totally low pressure on the sales side. Excellent sales experience with a very professional sales consultant. Highly recommend working with Tim!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service!
Fred was really helpful and friendly! He made my car buying process quick and easy very happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don't waste your time here!
Nothing I hate more than wasting my time!! If you can't give me what I want then I'd appreciate if you could be HONEST about it in the beginning! I wasted several hours here! These guys are a bunch of scam artist! If you know what's good for you, you will go elsewhere. Needless to say, I have a car that I love but I DEFINITELY didnt buy it from them!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Here at Atlanta Luxury Motors, we take all our reviews seriously and are sorry to see that you were not happy with your experience. We would like to know more about the reason that you felt that way because we strive for best service and customer satisfaction. I am a Manager here at the store and will appreciate if you can provide me with more details with regard to the sales person who helped you and the particular vehicle that you were interested in. You can respond back via dealer rater or call me on my cell number below. Thanks for your time and look forward to hearing back from you soon. Marshall Litfield Customer Relations Manager Atlanta Luxury Motors 989-525-5045
Very pleased
I recently purchased a car from ALM Mall of GA. Maximus was my sales person. I felt like he went out of his way to make sure that I got what I wanted in a car AND at a fair price. He was also very pleasant to deal with. If you are in the market for a pre-owned luxury car, I recommend checking with this dealership. I am pleased with my car and the overall experience.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I love my Salesperson!!! Tim Wright was great!!!!
Tim was a very helpful and friendly salesmen! He was extremely patient with me and willing to do whatever it took to get a deal done! I highly recommend him!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase