Reviews
Service was excellent and quick.
Service was excellent and quick. Got a good deal and a good interest rate. Very happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Carlos, thank you for taking the time to write about your excellent five-star experience! We're happy to learn that you not only left our dealership in a timely manner and under the expected budget but that you were pleased with the high level of customer service provided by our Service Team. Thank you for your patronage. We look forward to working with you again in the future here at Hyundai of Pharr.
Rigo Sariana and Randy Ruiz were very knowledgeable and
Rigo Sariana and Randy Ruiz were very knowledgeable and very informative. We would buy from them anytime. They were very courteous and very helpful. We look forward to doing business with you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rigo Sariana and Randy Ruiz were very knowledgeable and very informative. We would buy from them anytime. We would buy from them anytime. They were very courteous and very helpful. We look forward to doing business with you.
I disgusted with the service I Haven't received.
I disgusted with the service I Haven't received. I took my Palisade in on 16 of August for service on the sunroof and my service tech was Josh. I waited for someone to call me and fill me in on what was going on with my car. I NEVER received a call, in fact, we called them several times and no one returned our calls. I could never get a hold of Josh again after having left my vehicle. We then called and spoke to Noe, who I believe is in charge. Well, to no avail, we got promised a lot of things and still.... NO CAR! Today is September the 18th and I still don't have my car. I was told by Noe that parts were coming in on more than one occasion but my car never received one. I found out today that Noe left on VACATION and didn't even have the courtesy to call and let me know that my car wasn't getting one of those parts. I understand that there is a National shortage but that is NOT an excuse to forget about your customers. I was given a Santa Fe to drive, which is smaller than my Palisade, which is fine except that my husband struggles to get in and out of it because its so small. Today I spoke to Justin and asked for my car back because we need it. He assured me that he'll call me back. He also said that he was concerned about the tape holding the window together while we made our trip out of town. He said he didn't want the window to fly off! I love my vehicle but Hyundai.... you've got to FIX your service department and their lack of communication with YOUR customers!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Teresa, We take our customer feedback very seriously and would like the opportunity to speak with you about the level of communication you received from our Service Team regarding your visit for the sunroof repair on your Hyundai Palisade. Can you please send your preferred contact method to me? Thank you, Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
Salesman was excellent, we took a test drive on two
Salesman was excellent, we took a test drive on two vehicles, there was no waiting, paperwork was done immediately. Salesman worked with us and got us the deal we wanted! No pressure, Great experience! I have already recommended them to my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind review and recommendation. We are happy to learn that our Sales Team provided you with an excellent, pressure-free vehicle-buying experience at Hyundai of Pharr and we welcome you back anytime.
The sales person that helped me out was extremely helpful
The sales person that helped me out was extremely helpful and patient. He took his time and helped me get into exactly what I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review of Hyundai of Pharr. We are so glad that our Sales Team provided you with a great vehicle-buying experience and we hope you take care.
Alex Pinzon and Sam were very helpful with our purchase.
Alex Pinzon and Sam were very helpful with our purchase. Showed us the in and outs of the vehicle we purchased. We did not feel pressured into buying something we did not want like other dealerships.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car, Bobby! It is a pleasure to learn that you had a very helpful and pressure-free experience with our Sales Department. We greatly appreciate your business and taking the time to leave us a 5-star review. We hope to see you again in the future at Hyundai of Pharr. Take care.
Great customer service!
Great customer service! Everyone is very friendly and attentive. I recommend buying from Hyundai of Pharr.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are so excited to know that our Sales Team was very friendly and attentive on your visit. Thank you so much for the great review and 5 stars. Your recommendation is valued, and we appreciate your business at Hyundai of Pharr.
Very friendly employees.
Very friendly employees. Customer service was great, were very helful in getting me into the payment i wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are so glad you’re happy with the way our team was very friendly, helpful, and was able to provide a great experience on your visit. Thank you so much for the awesome feedback and 5 stars. Our team will be more than happy to assist you with anything you need on your next visit at Hyundai of Pharr.
It was a very nice and awesome experience finally it was
It was a very nice and awesome experience finally it was a in and out deal I had some other stuff that I needed to get done that day sells man new it’s job Ramon didn’t have to go and be asking and manager for our my answer 👍 and the service financial lady had everything ready as Ramon had indicated what I wanted awesome team I have already telling family members if they ever need a car or truck to look for Ramon seriously one of my best car buy up to now and we have 5 vehicles none have been this good awesome team thanks again Ramon 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are so glad to know that our Sales Team was very nice, and provided an awesome experience during your visit. Thank you very much for this positive review and 5 stars. Congratulations on your vehicle! It was a pleasure to do business with you here at Hyundai of Pharr. If you ever need any assistance, we'll be here for you any time.
This dealership help me find a vehicle that I was looking
This dealership help me find a vehicle that I was looking for. The people there were so helpful and kind. They will definitely hear you out on the things that your looking in a vehicle. There’s nothing bad I can say about this dealership, besides that I will recommend other people to go there. Best help ever.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation and awesome review, Adhsiris. Our Sales Team works earnestly to provide a helpful and kind car-buying experience for each guest, and we are delighted to know you received that here at Hyundai of Pharr. Do not hesitate to reach out if there's anything else we can do for you.