Livermore Toyota

I asked a quote online (Roadster inquiry) to trade in my 2011 Prius for a new Prius Prime and got in touch with Lei. She was nice and we finalized the price to be MSRP + Destination fee + tax. After all the credit checks, we started to close the deal. The breaking point was they tried to convince me that my 2011 Prius only worth $2000. I have full coverage for my Prius and only did all the maintenance on Toyota dealership, made all the recommended fixes and it's gas mileage is still around 46mpg. I refused to trade in my car in such a low price. They asked me to sell the 2011 Prius by myself and I agreed. After Lei went back to talk with her manager, she came back and told me that she could not sold me the car unless I paid $5000 markup. I have no problem with Lei. She is a smart black girl. I believe she made up a new nickname Lei because my name looks Chinese in online quotes. Its management believe they don't have to honor an oval commitment. How much can you trust them? I decided that Subaru could be a much better choice, not only from resell value point of view...

Just got my Rav4 serviced. Kyle and service team were great. Kyle kept me apprised of the progress of the service and my car was returned in a timely manner.

Livermore Toyota has been welcoming from the start. They worked around our schedule and made sure we felt comfortable. Their staff is amazing, specifically Manuel, Andy, and Ace. They made the whole process stress free. Thanks to them I was able to purchase my first car. They kept in touch with me and made sure I understood all the features in my car. I highly recommend Livermore Toyota!!

Took much longer than quoted to complete repairs on my Prius. Service Rep Kyle would not return phone or text messages. Service rep quoted $39 for oil change was charged $59. Service rep said 12v battery needed to be replaced, quoted $460 to replace a $200 battery. Declined service, tested battery when I finally got the vehicle back and it tested fine. Spent $3400 on repairs and the couldn’t even provide a courtesy wash. Car was filthy on the outside from sitting out on their lot. I will not return this is the second time getting very poor service at this shop.

Moustafa and Brandon provided excellent customer service. I came in frustrated because the state of car buying right now and the shortage and left with an amazing car. Had a blast with finance too. Thanks guys!

A real person, Christie, answered the phone! ( Yay!!) From sales to financing is was great. Yama, Ace and Andy were all super friendly and fun - they all made the sale happen quickly and they delivered a beautiful car!

Robert really took care of me, and kept me in the light of the dealings in the background. He did 👍

I bought a new car, and traded in my old one, entirely over the phone. Rudy Ballesteros and his team were very easy and straightforward to deal with, and made the whole process as simple and stress-free as possible. I highly recommend them.

Employees were efficient & friendly. I don’t really feel like complying with a “25 word minimum” so efficient & friendly is enough. Efficient and friendly. Take it or leave it.

Just tried to refinance the mortgage to save over $300 a month and was told debt ratio too high to qualify. Have only a car loan and mortgage. I wish I had walked out when the salesman Sammy Baig started shouting accident after asking if I had been in one. Here both insurance companies thanked me for reporting it since it was minor before the elderly other driver hurt someone. The Sammy came back with an offer for $200, I said no. He left and came back with $500 saying they would probably have to pay someone to take my 2004 Madza MPV. Last year drove to Chicago and come home through Canada found out it was going to needed major work so I said ok. I sat for a while than was given to a man to fill out papers. I told him the same thing as I told Sammy that I only could afford the van and the extended warranty. He took me to a room and said they use a touch screen. I replied that due to a medical condition I have problems with touch screens and cannot use a mobile device. He came with offers one at a time and I said no. Next thing I knew I was saying yes not knowing how much per month it would be. One of the extras was dent insurance and I asked if it covered gravel damage. I was told it did but found out it only cover shopping carts. Here I had made an appointment on May 18 2019 using the Costco auto program. From their article this was not to happen. I’m on disability for brain fog a side effect of acromegaly. Wonder who was giving orders in back.