Reviews
A vey pleasurable experience
I am more than delighted to share my experience at Volkswagen of Saint Augustine. The buying process was so easy and hassle free. My sales rep Rich was tremendous. Very knowledgeable and so friendly. And the dealership is so nice to be at, everyone goes out of their way to make you feel welcome. I would definitely recommend them to anyone shopping for new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write a review Dominc! We appreciate the kind words and will be sure to pass those along to Rich. Have a wonderful day!
Great place
Bought my car from Matt, great experience and great car. Would highly recommend to contact him if you are thinking about buying a car from VW of St A.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Amanda, we'll be sure to pass that along to Matt! Enjoy your new car and please let us know if you ever need anything else.
New buyer
Great experience of buying new car!!! James did a very good job!!! Person from finance department was not friendly at all...... If I knew that, I would walk away from this person...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Victor, Thank you so much for the review. We are sad to hear you didn't have a more positive experience in finance. Feel free to share your experience with me, so we can be sure to improve in this area. - Joe DiFeo (JoeDiFeo@VWSaintAug.com)
Nice experience
Matt worked with me for several weeks on a Sportwagen to replace the one that was in the process of the Vw buyback at their dealership. It was a bit of a dance but successful. VW Certified but missing an owners manual and a cracked reflector. These have been promised so keeping my fingers crossed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review! Please let us know if you haven't received what was promised to you and we'll be sure to get that to you. Have a wonderful day and let us know if there is anything else we can do for you.
Great place!
Every visit from shopping to buying to servicing has been smooth. David and James took great care of my 10,000 mile service and flat tire.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review RC, we appreciate you! We'll be sure to pass this along to David & James. Have a wonderful day and let us know if there is anything else we can do for you!
Guy Reid
Attentive and helpful staff and excellent service. This Dealership demonstrates that it cares for its customers and they make an exceptional effort to accommodate their needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much Guy! We appreciate you and thanks for giving us a chance to serve you. Have a wonderful day!
Smooth Vehicle Purchase
The wife and I visited dealership several times and both were great, Matt and Rich were excellent, very easy to talk to. Financing office very fast and easy, overall great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to write a review, we truly appreciate that! If you need anything else at all, please don't hesitate to let us know!
Computer glitch fixed in no time
I love the service and the waiting area is great. The promised wait time was better than expected. And they washed my car as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the review, we truly appreciate that! We hope to see you again soon and have a wonderful day!
Love them!
Great salesman! They don't push you to buy anything immediately and seem to really want to give you the best deal they can. My car is amazing
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesomeness! Thanks for visiting us and please let us know if you need anything else!
Very happy with this experience
We drove about 9 hours round trip to take advantage of the great deals offered at St. Augustine VW. Katrina was most helpful and responsive through the entire process, which was mostly over email and phone. The car was selected with deposit a week in advance to hold the car. I was a little disappointed at the wait time for the car to be detailed and ready - we were tired and anxious to get back on the road. Other than that, it was great. I will do this again in a couple of months for my other grand daughter and be more assertive in having the car ready on arrival.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Patti, Thank you so much for making the journey down to St. Augustine to see us! We apologize for the delay in detailing your car. While we appreciate our detail folks wanting to leave it with you in the best condition possible, we understand there is also a desire for timeliness. We'll be sure to work with them on that so next time you come we'll be able to prepare it more quickly for you. We appreciate you so much and if you need anything else at all, please don't hesitate to let us know!