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Exceptional Motorcar

(1,601 reviews)
Visit Exceptional Motorcar
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–3:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(419) 956-4830 (419) 956-4830

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exceptional Motorcar from DealerRater.

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I spent several months shopping around for a truck....

I spent several months shopping around for a truck. Finally found the right one at Exceptional Motorcar of Defiance. The experience was great for my family and I. Fast and friendly service. Took the time to make sure I was taken care of. Doug and Zak were great to work with. I would highly recommend these guys if you’re in the market for a vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Travis! Congratulations on your new vehicle and we hope to see you again in the future!! :)

Wonderful place to do business with found exactly what I...

Wonderful place to do business with found exactly what I wanted and got the deal I wanted to walk away with. Would go back again

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations and we hope to see you again in the future!! :)

Good communication, Doug has communicated with me through...

Good communication, Doug has communicated with me through out the process via phone and text the entire time, even after hours communication. Thx Peter k

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, Peter! Congratulations and we hope to see you again in the future! :)

Jordan made buying a car so simple! He is very friendly...

Jordan made buying a car so simple! He is very friendly and professional! Jordan is the best! I love this dealership. I will be buying my next car from him!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for doing business with Exceptional Motorcar! Congratulations and we hope to see you again in the future!

Great experience. Doug had the car I wanted ready to go...

Great experience. Doug had the car I wanted ready to go for a test drive. Paperwork was made easy, and we drove off the same day. Thanks!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Tom!! Thank you for choosing Exceptional Motorcar and congratulations on your new vehicle!! We hope to see you again :)

My experience with exceptional Motorcar was alright....

My experience with exceptional Motorcar was alright. After I bought my Dodge Charger the driver side heated seat was broken which we came to a agreement on that to get it fixed which was great and also the same with the sunroof. When I took it back though to get the seat and sunroof fixed I was promised a detailed clean (cause the car was never detailed before I bought it) which they never did. Also before I bought the car I was informed about a recall on it so after I bought it I took it to another dealership to get it fixed and at that dealership they found out that they couldn’t fix it due to a fire hazard in the car and when I informed Paul ( My sales associate) he responded back with “ That dealership is petty as xxxx” and also “They just don’t like us”

Rating breakdown (out of 5):
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  • Overall experience 3.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are very sorry about this. If you are needing to speak to us please give us a call at 419-782-0607 for further assistance!

Jamie was great to deal with! I made it sort of difficult...

Jamie was great to deal with! I made it sort of difficult on him finding many different options and driving different trucks, but he stuck with me the whole time and gave me a great deal! I'd highly recommend him to anyone looking for a used truck!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!! We appreciate you, and congratulations on your new GMC!!! We hope to see you again in the future. Enjoy :)

Very smooth transaction completed in a timely fashion....

Very smooth transaction completed in a timely fashion. Jeremy was friendly and professional. The dealership was clean and orderly. The vehicle selection was excellent. I will recommend to friends.

Rating breakdown (out of 5):
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  • Overall experience 4.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are happy to hear this!! Thank you for doing business with us. Congratulations on your new vehicle and we hope to see you again in the future!

I had a very positive experience with Exceptional...

I had a very positive experience with Exceptional Motorcar. The showroom is beautiful and they have a huge selection of quality vehicles on the lot. It was a pleasure working with Mike Coleman. He is friendly and helpful and was able to give me a fair price on a Crown Vic that was in great condition with extremely low mileage. The car was detailed perfectly when we picked it up. Highly recommend Exceptional Motorcar.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Lisa. Thank you for your positive feedback and business! Our employees strive everyday to make sure our customers are highly satisfied! Congratulations and we hope to see you again in the future. :)

Super excited for my new purchase!! Using a local and...

Super excited for my new purchase!! Using a local and reputable dealership is always a good feeling and my salesman Doug was great. The whole process was smooth and easy.I Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hey Kimberly! Congratulations on your new SUV!!! We are happy you chose Exceptional Motorcar for your new to you ride! We hope to see you again in the future!