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Exceptional Motorcar

(1,601 reviews)
Visit Exceptional Motorcar
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–3:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(419) 956-4830 (419) 956-4830

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exceptional Motorcar from DealerRater.

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Great service from the people at Exceptional, I highly...

Great service from the people at Exceptional, I highly recommend them to you if you are looking for a pre-owned vehicle as their inventory is very vast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hey Collin! We appreciate you and your business! Congratulations on your new car, and we hope to see you again in the future!

To date I'm very pleased with my experience, there are a...

To date I'm very pleased with my experience, there are a couple of problems that my salesman Mike is taking care of, could not have been treated better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and business! Congratulations and we hope to see you again in the future!

The process was super fast and very informed. The...

The process was super fast and very informed. The facility was immaculate and the vehicle exactly as described. Doug himself was extremely nice and energetic and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Aly! Thank you for purchasing from Exceptional Motorcar! Congratulations on your new vehicle and we hope to see you again in the future. :)

Everything about exceptional motorcar is wonderful! Great...

Everything about exceptional motorcar is wonderful! Great people willing to go far and beyond for you! Got an awesome truck at an awesome price. 2 hour drive to go get it and I couldn’t be happier! Would def recommend to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and feedback! Congratulations on your new truck and we hope to see you again in the future!

This is the second vehicle I have purchased from Paul...

This is the second vehicle I have purchased from Paul Duckett and each time he did an awesome job of getting me financed within my price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Shelli! Thank you for choosing Exceptional Motorcar once again! We appreciate your business and hope to see you for yet another vehicle in the future! ;)

absolutely phenomenal experience 10/10! worth the drive!

Jaime and Zak took great care of me and my mother while looking for a new vehicle! caring, kind, and understanding of what we were looking for; both were patient and professional with our indecisiveness! They both took time to explain every detail of the final sale! Im more than happy with my new 2016 chevy silverado! definitely sending family members and friends Jaime’s and Zak’s direction!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and feedback, Bobby! Congratulations on your new truck. We hope to see you again in the future! :)

Best dealer yet

I had an amazing time here, I drove over 2 hours for my truck and they made it 100% worth it. I would recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Jordan, we appreciate your business and your feedback! Congratulations on your new truck and we hope to see you again in the future!

Easy buying experience

Doug was very helpful in my car buying experience and was not pushy and helped my find a truck in my price range and mile range.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and business, Chase! Congratulations and we hope to see you again in the future! :)

WONT RETURN DEPOSIT AFTER NOT BUYING FROM THEM

I won't even fo into the shape of the truck i looked at since everyone should have a inspection done from an independant shop. My issue is with Jamie Smiddy!! Spoke to him in regards to a truck and he talked me into putting a deposit down before i drove 2 and a half hours to look at the truck, obviously it failed my inspection which did not seem to be an issue, he said they would mail my deposit back asap. Well here we are 45 days later and several emails saying he would look into this and i still have not gotten my deposit back!!!!! I feel like a fool, I should have read the reviews before ever giving them a deposit. What a poor way to run a buisness, I do not recommend buying anything from them but if you do DO NOT PUT A DEPOSIT DOWN and HAVE SOMEONE INSPECT BEFORE YOU BUY

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Amazing & Friendly

Where do I begin? My salesman was very friendly & helpful in my situation. This was my best experience ever in buying a vehicle. And this will be the only place that I will ever go to. I highly recommend them. And I absolutely love my Equinox. Thanks again for your time & patience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and feedback! Congratulations on your new vehicle and we hope to see you again soon! :)