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Exceptional Motorcar

(1,596 reviews)
Visit Exceptional Motorcar
Sales hours: 9:00am to 6:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–3:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(419) 956-4830 (419) 956-4830

Reviews

(1,596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exceptional Motorcar from DealerRater.

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Good customer service.

I purchased a f450 off Jamie. He was fast to answer all my questions and was fast on response. I ask for some more pictures of the truck and he went out took some and sent them right over. Not a lot of dealers Would of done this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. Our salesmen strive everyday to satisfied customers like you! Congratulations on your new vehicle!!!

Great deal

I had a good experience and received a good deal. In the end, I ended with a great truck from a very good sales team.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy that you had an awesome experience! Thank you for your business and congratulations on your new truck!!!

Easy transaction

I bought a King ranch sight unseen. They are very easy to deal with and honest. Worth the drive to Defiance. I live in Indianapolis

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy you chose to visit us! Our staff works hard to go above and beyond for customers like yourself! Congratulations on your new truck!

Awesome Dealersip

I was pleasantly surpised at the wide selection of vehicles and competitive pricing. Beautiful showroom and professional staff. The suv's I looked at were all rated a "great value" by Carfax and Car Guru's so I felt I got a great deal on my 2017 Lincoln MKC. I would highly recommend Exceptional Motorcar if you're in the market for a good used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new SUV and thank you very much for your business! We were happy to serve you on your new purchase. Enjoy your new ride!

Amazing People to work with!!

We had a fantastic experience with Exceptional Motorcar! We searched for months for a 2017 diesel GMC Canyon Denali- and there it was!! Shanna was fantastic with communicating with us and getting us all the answers we needed since we had a 7 hour drive to get there. Once we arrived, we worked with (we can't remember the man's name, but we believe it was Jordan) but he was laid back and not pushy. Mike, that handled the financial aspects of the process, was AMAZING! We had multiple issues with the banks and he was cool, calm, and collected and helped us with every step of the way. We couldn't thank this crew enough for everything they did. Can't wait to make another 7 hour trip to get my next vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that you found what you were looking for! We appreciate your time and business. Congratulations on your new vehicle and we look forward to seeing you in the future!!!

Excellent experience

Enjoyed my experience...knowledgeable and friendly..would definitely recommend them and will use them in the future...fair pricing...and a fair trade in offered

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! We are happy to have been able to assist you with your new vehicle! Hopefully we will see you again in the future. Congratulations on your new vehicle!

Great experience!

Salesmen and finincial agent were very helpful and easy to work with, very accommodating and information as well as patient in answering all questions and explaining the purchasing process! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. We strive to give each and everyone of our customers the best experience possible. We hope to see you back for your future vehicles. Congratulations on your new ride! Have a fantastic week!

Great Salesman

Called Paul on the way to the dealership. He had the car ready and air conditioning running, ready for the test drive. Dealing with Paul was relaxing but professional. Definitely go back to this dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and are happy to hear that your experience was awesome! We hope to see you back for another vehicle in the future! Congratulations!

Great customer service

Great customer service very helpful people listened to what I was looking for showed me trucks in the price range I needed to stay in

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts regarding your experience at Exceptional Motorcar. We look forward to seeing you again in the future! Please don't hesitate to contact us if there is anything else we can help you with. Have a great week, Daniel!

Pleasant polite staff nice choose of vehicles

Good experience. Knowledgeable staff and great atmosphere. Went out of their way to make us feel welcome and appreciated. We ended up with a different truck than we originally went to see so we were glad they had a good inventory of trucks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that you had a great experience with us at Exceptional Motorcar! We appreciate customers as yourself, and hope to see you in the future. Have a fantastic week!

Dealer response

Thank you so much for your business. We are fortunate to have customers like you and will do everything we can to live up to your expectations.