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Exceptional Motorcar

(1,601 reviews)
Visit Exceptional Motorcar
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–3:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(419) 956-4830 (419) 956-4830

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exceptional Motorcar from DealerRater.

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Positive buying experience

The sales consultant (Jamie) did a great job communicating with me via text about the details and overall quality of the vehicle we purchased. He knew the history of the car which was nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new vehicle, and we hope to see you back again soon!

Satisfactory

Vehicle knowledge either was not there or was not shared. Car was not prepped for my first appointment. Very dirty with cobb/spider webs. I had to realize there was no wrench kit in the glove box. I got the impression that moving the vehicle off the lot was the priority not nessesarily my needs. I hope I made the right decision buying from Exceptional Motor Car. I guess time will tell.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great and fast service.

I found what I wanted online and went in to take a look at the truck and within 15 minutes I was test driving. I came back a couple days later with my wife and within an hour I owned the truck. Overall my expericence was a good one. Paul helped out a lot and was easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new vehicle, and we hope to see you back again soon!

Great overall experience

Jamie sold us a 2011 GMC truck, and we love it ! Jamie and the folks at Exceptional Motorcar got us the monthly payment we needed, and made the process painless. We drove over 4 hours and it was well worth it! No shady business or pressure. If you’re considering buying a vehicle from them, don’t hesitate. Thanks again guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new truck, and we hope to see you back again soon!

So Easy

Awesome experience, great dealership! We found a car we like on a national website. It was at this dealership. I was impressed right away by the amount of information provided about the car upfront. It made it easy to get a good idea about the car. The internet people were a tad aggressive, but at least they cared about our business. We arrived early, but were welcomed. It was no hassle to test drive the car, and there was no hard sell after. The business was performed rapidly and we drove off with our new ( to us) car that day. Excellent service, easy process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new car, and we hope to see you back again soon!

Jamie Smiddy made our car buying experience a pleasure!

Jamie Smiddy and Exceptional Motorcar exceeded our expectations in every way! Everything is great-from the extended test drive, no pressure sale and the feeling we have driving around in our new Yukon! We will definitely be back when we need something else in the future. Thanks Jamie and everyone else involved! Lee &Nicki Hoffman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new suv, and we hope to see you back again soon!

Friendly and fast

My experience on buying a vehicle was wonderful Jordan was very friendly answered all of our questions he even washed and filled up our tank on our new vehicle! We also got a great deal with our trade we got more than I thought it was worth! He also had the car started and cooled off for us to go on our test drive! We will definitely be buying all of our future vehicles here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new vehicle, and we hope to see you back again soon!

Great

Great service. Great atmosphere. Jordan was a great salesman to help us find what vehicle we were wanting. Very pleased with the vehicle and salesmanship we got from Jordan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new vehicle, and we hope to see you back again soon!

Exceptional Motorcar = Exceptional Customer Service

Came across this dealership on Cargurus while looking for a used Challenger. This place was awesome! Got my eprice, within minutes I was on the phone with sales. Paul Duckett. Set up an appointment and drove in rental from Michigan. The line up cars definitely fits the dealership name. Unbelievable! If you are in the market for a nice ride, call this place, they have a very friendly staff, didn't feel the normal sales pressure. Be sure to ask for Paul Duckett, no bs with this guy. He told me if I drove it, I'd be taking it home. He wasn't kidding. Picture says it all. I will definitely buy from him again. Almost forgot. I cannot remember her name but she started things rolling by calling me after I got the e-price. Thanks to you and the team for everything. Be seeing ya. Ketelone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new car, and we hope to see you back again soon!

Great Experience!

Very nice dealership. Lots of inventory to look at and very reasonably priced. The very best car buying experience I've ever had. Everyone was very courteous & professional!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Everyone of our employees strives to make customers like yourself satisfied with your visit. Congratulations on your new vehicle, and we hope to see you back again soon!