Darrell Waltrip Buick GMC

Initially, the communication during the buying process was smooth, and everything seemed promising. However, once the purchase was completed, it became incredibly difficult to get hold of anyone, and responses were slow or nonexistent. It feels like once you walk out the door with your car, the dealership loses all interest in providing customer service or support. I expected a more attentive experience, especially after making a significant purchase. Overall, I’m a bit disappointed by the lack of follow-through after the sale.

Great experience from start to finish. Preston was helpful, knowledgeable and personable. The entire staff was very kind. Selection of vehicles was awesome. Would definitely purchase another vehicle from Waltrip GMC when then time comes.

The staff in the sales area were very warm and accommodating on arrival. Melody was particularly helpful as well as her finance guy. The service staff was a little lack luster. Overall, I will give the Waldrip team @ Buick GMC 👍🏽. They have worked to get the smoky smell out of my purchase. Although not yet successful, their willingness to please deserves 👏🏽.

The associates are good, but additional training could make them better. I worked primarily with Willam and it seemed his training may have lacked one key ingredient...... know your audience! Not every buyer thinks the same.

Everyone was really nice and made me feel very welcome. They really took care of me

Cannot speak highly enough of the team at DW Buick GMC! Kyle was such a help when it came to picking out the right Yukon XL, pricing, and trade value. The process could not have been easier for our clients and we are thrilled at the prospects of working with Kyle again! Preston Foreman, the product specialist, was great as well, from showing how everything works, to making sure the process went smoothly. Kyle and Preston made a great team! Thank you ALL!!

We had an absolutely wonderful experience with Preston buying our car. Above and beyond expectations! He treated us with respect and let us explore all options without pressuring or rushing us. Highly recommend.

Ace and Daniel made the car buying process a breeze as first time car buyers!! His communication was great and he was very patient throughout the whole process. Will for sure be coming back for our second vehicle!

Darrel was professional and friendly . He answered all my questions and thank you Alex for assisting me.

I worked with Preston at the dealership and he was amazing. Service was too notch.