Peter and Alex provided us with an excellent new-to-us car at a very competitive price. Peter was gracious and welcoming, and Alex was kind and very helpful... in completing the transaction and getting us financing at a rate that beat our credit union. Thank you for an excellent experience and a beautiful car. UAG is an independent dealer or mostly mercedes benz. They have a large inventory of good, clean used cars in a warehouse-like space in and industrial park in Silver Spring, MD. They go out of their way to be kind and helpful, they tend to stick to their asking price, but they offer other services such as financing and extended warranties with good deals -- they are basically providing those as more of a service for your convenience, than a profit center, and it shows, which is a good thing. Their fee for handling the paper work and processing was also very modest, and lower than what I was quoted by some other dealers. If you want a beautiful, clean car, at a competitive price, with kind people, great service and no drama, then you can't go wrong with UAG.
I was thoroughly impressed with the customer service and the selection they had in stock. Sean and staff treated me like part of the family.
I initially spoke to Amir and I was very impressed. I am in the automotive business and I advised him I did not want to go through the sales pitch! He... was very honest and willing to work with me. My financing took a few extra days, and there were MANY buyers on my car. I must say SEAN was eagered to sell but held onto my car until I got it all straight...........Car was very clean!! I will continue to do business with them. GREAT GUYS TO WORK WITH
Thank you so much, its always a pleasure to help others in the industry... Enjoy
Peter was great to work with and the staff is very knowledgeable about their cars. I would go there again to purchase another vehicle. No nonsense car... buying.
From our first call to Universal everything ran so smoothly. Peter was exceptional and really helped us through the process. They treat you like family... and everyone is really knowledgeable and upbeat. Even the financing process was a breeze. We loved the car we purchased and would definitely buy another car from them.
It's been a long time since I have purchased a SUV and Sean made it very easy without a lot of wasted time. After the sale I was stuck with my old car... and my new used SUV so they provided me with a driver to get my car back home. The service was great from beginning to end. I'm sure I will keep in touch.
I've really been looking for a reasonable, attractive,working car. This dealer is top notch. Emailed company and Sean answered all my questions, and offered... information that helped my decision making process. The website is great. Vehicles pictured perfectly. Glad I found online, and will keep checking the new inventory that they post.
I have never had a vehicle purchase quite like this. No gimmicks, or additional undisclosed fees. Everyone at the dealership were extremely helpful, professional... and genuinely concerned about my customer experience. It took all of one and a half hours to test drive, execute my paperwork, get insurance and drive off the lot. They now have a customer for life and l will refer any person who wants not only reasonably priced luxury vehicles but excellent customer service as well. Thanks for making my car buying experience a pleasurable one! P.S. of anyone believes the reviews on this site are fabricated or inflated, visit for yourself so that you can then write a review such as this!
Sean was great and was very helpful in the selection and easy transaction to purchase my Mercedes. He accurately described the vehicle and went out of... his way to make every step easy.
Nice facilities and nice cars. Purchased a pre-owned CLA250 and it was just like a new one! I'll definitely recommend this dealer to my friends.