Lithia Hyundai of Fresno

Andrew made the car shopping process a breeze. He was prompt, no-nonsense, and got me the information I needed without pressure. He was a pleasure to work with. This dealership never tried to price gouge and I appreciated the open communication and honest prices.

Quick to get you into their dealership and take your money very professional. Horrible lease agreements it’s a nightmare trying to resolve the issue.

Absolutely the Worst Customer Service at Hyundai of Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger door—were functioning perfectly: locking, unlocking, opening, and closing with no issues. After they updated the system, suddenly the left passenger door won’t open at all. When I brought this to their attention, I was told that it wasn’t their responsibility because they didn’t “touch the door”—only the alarm system. But that’s exactly the problem! The alarm system controls the locks, so it’s clearly connected. Still, they refused to take accountability and told me I’d need to go elsewhere to get the issue reset or repaired. This is unacceptable and incredibly frustrating. If your car comes in working a certain way, it should leave the same way—or better. Instead, Hyundai of Fresno delivered a worse product than I brought in and completely washed their hands of any responsibility. Terrible customer service, no accountability, and zero care for customer satisfaction. I would never recommend this place to anyone needing service on their vehicle.

Set up an appointment to buy a car. Called the night before and day of before we made a 3 hour drive one way. Got there and no one was ready for us. When we told them the car we were there for they told us it was sold several days ago. Then offered to take us out back to see other cars that might work. As we looked we found the car we were originally looking for. The salesman said it must have been an error and was going to get us the keys. We were very excited. Short time later he comes back and said the dealership sold the car to themselves and it wasn’t for sale again. My wife wanted to cry I was flabbergasted at what transpired. Even worse is the car is still on their website for sale! The general managers showed no sympathy or care and just brushed us off. Horrible experience.

ZERO communication- they do not answer the phone or return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no ETA’- ‘don't know’ - ‘someone will be in touch…..’ They’re a joke! Do NOT recommend

They refused to sell us a car because we were using the ValleyCAN Vehicle Replacement program. Their excuse was that they are waiting for acceptance to become a participating dealership. They are in fact a participating dealership and I verified this with ValleyCAN. You can see for yourself that there are on the participating dealership list. AVOID THIS DISHONEST DEALERSHIP.

This is the second time I’ve attempted to shop at this dealership. First time they tried changing the APR after I had already had the vehicle for 2 days. This time just dealing with their customer service was more than enough. One of the only dealerships where it seems like they DON’T want to sell you a car. If I could give no stars I would. Avoid the Google reviews. Look at these reviews here for real and genuine answers.

This is an updated review from the original I posted a couple of weeks ago. I'm very happy to say that it's a positive improvement. The response from the dealership led to a resolution we are extremely satisfied with. We felt heard, and, once we were in contact with the right people,they were nothing but professional when addressing the situation. We will return to this dealership for future Hyundai needs. The 4/5 stars is simply due to the fact that things weren't seamless from the get go. But, they have a 5 star rating from us when it comes to the General Managers view on customer service. Our original issue had to do with the availability of the right trim of the vehicle being available after we had driven from out of town. We did end up buying a car from this dealership once the correct one was available. This is 100% due to their approach to customer service. Top notch.

If I could give them a 0 I would. They had very poor customer service and they did not negotiate in good faith. They tried to offer us about $5k less than what the vehicle was worth as a trade in. Buddy didn't even have the decency to speak to us in person, and sent someone out to waster our time. We let them know we had a KBB sale offer from them specifically for much higher and they refused to purchase our vehicle and would only accept is as a trade-in because that's the offer they wanted to make. The dealership was more interested in making sure that the customer didn't get what they wanted and tried every way they could to make sure our payments were higher than necessary (despite us having done our homework and having all of the numbers in front of us in writing). We've done business with them before, but they have officially lost our business.

I was disappointed by the sale of a "mandatory" Theft Deterrent Device, which was later clarified as optional in the vehicle closing statement, as required by law. This practice feels misleading and undermines customer trust. I hope the dealership reconsiders such policies to provide a more transparent and ethical experience for their customers.