Reviews
Typical experience
My visit was typical of this dealership. They get the job done but only by doing the absolute minimum required. In general they do not go out of their way in treating the customer. For example Rick Hendrick Cadillac, which is right next door, always washes my vehicle and tops off the fluids when I come to the dealer. Rick Hendrick Chevrolet does not. They do not wash your vehicle and they never top off your fluids.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great customer service!!
The dealership was very clean. Each employee we came in contact with was very helpful! Thank for always taking care of our needs. This was the first time we used them and we will not be going anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is our second vehicle we brought from Josh Fenelus
This is our second vehicle we brought from Josh Fenelus he is very patient and helpful. We came in late in the evening but Josh stayed and patiently walked us through the process to get the sell done.Great salesman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Cleary, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Norfolk! We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day!
Everyone was very friendly, no nonsense, up front about
Everyone was very friendly, no nonsense, up front about everything. Very knowledgeable will recommend to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for leaving us this wonderful review! We hope you have a great day!
Excellent customer service.
Excellent customer service. Staff always polite, helpful and take time to help you.. I bought a used car a year ago. I am a single mom and so at peace with my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anita, we are so happy to read such a great review about Rick Hendrick Chevrolet Norfolk! We are always more than happy to assist you if anything else comes up. Take care!
The young lady who helped me her name is Janae
Awesome service and very professional!
Awesome service and very professional! Thank you Mallory for your assistance and excellent customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lopezra6, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
GREAT SERVICE
The service department at Rick Hendrick is topnotch. I highly recommend the location in Norfolk, Virginia if you need car repairs and services. Everyone in the service department is knowledgeable and kind.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I was impressed with the communication from the
I was impressed with the communication from the dealership from the moment I inquired about the car. More importantly. Carolyn, our sales representative, was friendly, knowledgeable, and professional. The manager, Fernando, was also friendly and helped close the deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there! We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day!
Great Service
I have been going to Rick Hendricks for service of my vehicles since 2000. And they are so very helpful and will make sure you are welcome and service with a smile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place work was done in a timely manner and was kept
Great place work was done in a timely manner and was kept up to date on repairs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Matt, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Norfolk