Reviews
Bought a $70000 vehicle here. They never cleaned it...
Bought a $70000 vehicle here. They never cleaned it before or since I received it. Also, the wifi does not work despite having it "repaired". Called the service manager twice to let them know and he has not called me back. Adding insult to injury when I dropped the vehicle off for the first servicing the techs left trash and an empty water bottle on the front seat. They also made a huge smear on the front windshield when they put the stick on. Not recommended if you want to be treated well AFTER you buy a new vehicle!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Michaelksmith1970, it's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to our Customer Experience Manager, Paula Moore at 757-455-4500 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Not so great
Bought a $70000 vehicle here. They never cleaned it before or since I received it. Also, the wifi does not work despite having it "repaired". Called the service manager twice to let them know and he has not called me back. Adding insult to injury when I dropped the vehicle off for the first servicing the techs left trash and an empty water bottle on the front seat. They also made a huge smear on the front windshield when they put the sticker on. Not recommended if you want to be treated well AFTER you buy a new vehicle!!!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a wonderful experience. Our sales lady was fast...
We had a wonderful experience. Our sales lady was fast and on point, things went smoothly, we was in and out. Love our new truck. Will be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Lanaesjourney77, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day!
We came in to negotiate the purchase of a 2019 Tahoe. The...
We came in to negotiate the purchase of a 2019 Tahoe. The personal that we worked with were very helpful and performed in a very professional manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bllmllrii, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day!
Cory Dottier sales person of the year!
Cory Dottier Gave me everything in regards to customer service. If you want a sales person that listens to your comments and will implement them to the best of his ability Cory Dottie is your guy. I?m so excited for my car I literally happy danced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great, friendly service. They were not too pushy and...
Great, friendly service. They were not too pushy and listened to our specific needs and wants to make a deal. Ultimately, they put together some extremely competitive numbers that made us happy and could not be matched elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi David123, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Norfolk! We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
Outstanding Service
Justin was great and everyone worked hard to get me into the automobile I wanted. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Markus was excellent,great salesman really knows his...
Markus was excellent,great salesman really knows his business and very eager to make sure I was satisfied with my purchase today appreciate it very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us your positive feedback! We are happy to hear that our team made your car buying experience completely satisfactory. Have a great day and please reach out if you need anything.
Super easy to deal with ➖ had a couple concerns, they...
Super easy to deal with ➖ had a couple concerns, they were taken care of immediately with no push back. Was told that I would leave happy, & they made that happen also...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jwholthoff, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day!
Rick Herdrick's Chevrolet Norfolk, Virginia
They are top notch. Great service, staff and technicians. I will not take my 19 Grand Sport Corvette any where else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase