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Rick Hendrick Chevrolet

(862 reviews)

Reviews

(862 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Chevrolet from DealerRater.

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Car specialist

Joshua was excellent in helping us getting a good deal on a trade in and buying a used car...he went up and beyond. He also let us handle our business while he did all the paper work and kept us posted on every outcome...he was postive and stayed on point with everything i would rate him with a 10 star rating on everything... I would recommend anybody to go to talk to him about a car....thanks joshua for everything and making this experience a good one...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New vehicle purchased

My salesperson Ms. Perla was amazing. She was very personable and genuinely cared about my purchase. I would recommend her to anyone interested in purchasing a vehicle new or used. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Carolyn saves the day

ALL I CAN SAY IS IF YOUR LOOKING FOR SOMEONE TO WORK WITH YOU AND NOT AGAINST YOU IN THE CAR BUYING PROCESS REACH OUT TO CAROYLN AT RICK HENDRICK CHEVEROLET IF IT WASNT FOR HER I WOULD NOT HAVE GOTTEN EXACTLY WHAT I WANTED. THANK YOU CAROLYN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good service and follow up

Even though they were very busy, turnaround was quick.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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jcobb003@gmail.com

Great experience. Very easy process. I would shop here again for a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome

Josh Fenelus is a awesome car dealer. He showed my mother he?s a honest guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding service! Bought a new Blazer and will be...

Outstanding service! Bought a new Blazer and will be buying a new vehicle form them again. The staf was great and no hassle or issues during the buying process. We traded in a vehicle and were out the door in 2 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Rob, thank you so much for your positive comments about our team! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Rick Hendrick Chevrolet Norfolk! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great job and customer service. I did not have to wait...

Great job and customer service. I did not have to wait long for my service to be completed. Visit was pleasant and nice. Everyone said good morning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kbaber, your wonderful feedback and rating mean a lot to us! Thank you for the great review! If you have any further questions, please give us a call. We're always happy to help!

Dealer response

Kbaber, your wonderful feedback and rating mean a lot to us! Thank you for the great review! If you have any further questions, please give us a call. We're always happy to help!

Great dealership, go see Josh Fenelus

Great experience working with Josh Fenelus on the purchase of a Chevrolet Colorado for my son. He definitely went the extra mile to get me a price that I liked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The process was very quick. Wes Slane was very helpful...

The process was very quick. Wes Slane was very helpful and did his best to get us a good deal. Caroline laughed at me as she was walking by, but I guess I said something funny. But overall, it was a great experience and I will come back when it is time to get a bigger truck. Thank You Wes and the entire team for making this a hassle free experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out! We are always happy to help!