Crain Kia of Bentonville

We’ve been shopping around for a new telluride and when we can, we will definitely be buying from here! The staff is friendly, and willing to do anything to make a deal happen!

Do not purchase from here. They sold me a lemon. I had to spend $4000 in repairs the first 10 days after purchase. Don't trust their initial smiles.

The dealership was very accommodating and made the car buying experience easier and stress free. Would definitely recommend to friends and family. Love my new ride!

two times I went to look at cars, not one person came out even when I motioned for them to come out, that was the first time the second time, some body came out, but when I told hem I was looking at used turned and walked off.

Poor experience would not recommend at all and would avoid shopping at this dealer. Do yourself a favor and stay away if you are in the market for a car.

Still currently waiting after 2 and a half hours for a brake light repair. No idea what’s going on. I will now have to leave it there overnight.

How can a dealership not stock parts. Brought sportage in due to indicator light but a part was needed. Took 3 days to get the part then had to schedule service, now at a week. Get repair stared found another part was needed, 2 wait plus the weekend only to discover after having to call at almost 4pm and get someone to walk out to the shop to check that ANOTHER part is needed. Another 2 day wait. It?s going to be almost 2weeks to get the repair completed with the majority of the time from waiting on parts.

Service was standard oil change, etc., plus a part replacement. I was in and out in about 30 minutes. Service manager was courteous and professional and price was very reasonable.

Very easy and stress free experience buying a new Kia crossover, our first kia and first new car. No pressure. Allowed multiple test drives. Salesperson helped secure a very fair deal including a favorable price for the trade in. Discussed all available options on leasing/purchase upfront . Clear documentation, no forced up-selling, no shady hidden fees. Wish all dealers were like this.

Kia has had my car for a week - ordered a part that took three days plus weekend so 5 days - to discover it needed another part which will take 3 more days - really do not understand why a Kia dealer doesn't keep Kia parts - I mean it's sparks plug/ wires / simple parts that you would think they would have there ???? Really confused !!!!!