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CRM Motors Pelham

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CRM Motors Pelham from DealerRater.

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Easy & Enjoyable!

This was a very easy and enjoyable experience. If you're in the market for a Car this is where you need to be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We aim to make it an enjoyable experience and we are glad that is what you had! CRM appreciates your business!

09 Ford F-150

Buying process was smooth and simple. Everyone was super friendly. Love my truck and would definitely buy from them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Josh! It was a pleasure working with you! Thank you for the business!

Good customer service

I liked the fact that this dealership had the advertised vehicle on the car lot, instead of tell me that the vehicle had just been sold, and try to sell me something else. Good customer service and I'm happy with my perches.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for coming from so far away! A good vehicle and a good experience is worth the travel! Enjoy your purchase! CRM Appreciates your business!

Amazing Service!!

These guys are amazing! I came in to look at a car but it was already sold. I fell in love with a truck while I was there and am so happy with my purchase. I'm very indecisive and they were very patient with me. They really worked with me and made me a great deal. Casey made the buying process very easy. I highly recommend this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the business and kind words Chris! It was a pleasure working with you! CRM Appreciates your business!

DIDN'T WORKOUT TO WELL

WELL LOOKING AT THE HUMMER 2008- HIGH MILEAGE BUT I STILL -WANTED IT- BUT IT DIDN'T WORKOUT -JUST LIKE I FIGURED IT WOULD---BUT IT DID NOT-- OH WELL MAYBE NEXT TIME-----I'LL BE BLESSED THAT WAY---------!!! PRETTY DECENT PLACE THO.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Sold car out from under me

Stopped in on Wednesday and looked at a very nice truck. Seller advised, they had not gotten much interest in truck so far and they got the truck about a month ago. He even went on to say that they had just dropped the price $1000.00. I liked the truck and said I would be in touch. Same afternoon at 5 p.m. I called salesman and I said I would be there the next day by lunch. Salesman told me the truck was mine and he would call if anything changed. I got excited, even my wife and kids were thrilled. I busted tail Thursday morning to get my work done, took the rest of the day off and drove up to crm in Pelham, very excited. I got there by 10:30 a.m. I walked up to salesman and he said, " wish you would have called." I then said what?? Salesman goes on to tell me that someone is on there way to pick up the truck and that it was sold. I said that is not right because you told me the truck was mine. Salesman had the nerve to say, "that's just how car sales go." I said no it's not and stormed off saying you lied to me and wasted my time. I drove off and called the service manager at crm. He was apologetic but basically could not do anything. I just don't want people to think that this is that dealership down the street you can trust. Poor salesmanship absolutely no concern for " The golden rule " that most people go by.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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