Benson Kia

Greg Moore called when he saw my query about a Forte. I met him the next day. He is friendly, professional and accommodating. A-number one.

Took my 2016 Kia to the service department to have a key fob coded and cut , the guy that cut the key wasn’t too clear on why it wouldn’t work but he at first told me my original key wouldn’t work but the new key I brought up there to cut and code was working well after a back and fourth for a few minutes the key cutter guy finally told me that the new key fob that I bought up there to have cut and programmed want work he says it want program I bought it new condition at eBay it’s warranty the key cutter goes toon to tell me that unless you buy a key fob from the Kia dealership they usually want work. That’s not true I bought one for my older Kia and they cut and programmed it just fine a couple years ago so my point being is why should I have been charged to cut and program my key because they are saying my key fob isn’t any good so they charged me 73.00 just to cut the key????? My sales invoice says program key fob is 72.50 and cutting it was 20.00 but yet they charged me 73.00 for program my key fob that want program I’ll be in touch with the service manager asap.

Not a good experience ! Found a car on their website and agreed on a price. Texted us the $ amount and said that is the final price out the door. Awesome we thought …. My hubby booked a flight to pick it up and drive it back home the next day. But… we then had another text with another $800 added to it. So that wasn’t the final price !! They wouldn’t negotiate even after they’d told us the final cost. Obviously we didn’t buy the car and we couldn’t get a refund on the flight. Buyers beware of what they tell you !!! This type of action is what gives car sales men a bad name.

I have purchased 4 cars from Benson Kia. Each time the process was fast and easy. I went to the dealership on July 15th as soon as I walked through the door Charles Jackson greeted by my last name. That showed me I was an important past and future customer. With all that being said, if you are in the car market go to Benson Kia and ask for Charles Jackson, trust me you WON'T be disappointed.

My daughter bought a used Kia and the whole experience was painful (June 12 2021). The salesman figured a price with a extended warranty that in reality was not available for that vehicle. We had to go with a much more expensive warranty package. The car was supposed to be ready on Monday night, did not happen. Then promised delivery to the apartment by 2pm on Tuesday, that did not happen sales guy was driving another customer around. Daughter was told to go to the dealership after 5pm to get the car. Arrived after 5 and car is not ready to go at 6pm. There was also an interior protection package that the sales person added when figuring the initial cost and it was not included turns out. The dealer ship (used car side) is not setup to conduct work properly, people kicking each other off computers and switching offices. Waiting area with 2 chairs is not fit for children or adults. Electrical cords on the floor. When talking in this room the stereo comes on and off, some one has a remote. If I were Mr. Benson I would drag my butt down there and get this place sorted out. I would when you put you name on a dealership you should take some pride in what you have your name on. Mr. or Ms. Ben I challenge you to fix this! John Cariglio

Great car buying experience. No pressure and provided all the details that I needed to feel comfortable. Christian is a great asset to the Benson team and helped us even when we changed the car model we originally thought we were going to purchase.

Fredrica Wright was an excellent car salesman she was very friendly and precessional. She was able to get me into the car I wanted in a very timely matter

Keil, was very good at making my new car buying experience easy! He was knowledgeable about the Sportage that I was interested in, it was easy process I was in and out in about an hour! So see Keil!

My experience buying a new 2021 Kia Soul was truly 5 Star. Our salesman was very helpful and attentive. The only negative was the wait for access to the financial manager.

Sarah was my sales lady and my buying experience with her was outstanding from the start of our conversation to the completed delivery of a 2020 Kia Rio to my home. Thank you Sarah for a great experience.