Apple Tree Acura

Duane and Chris were both a pleasure to deal with last week in the purchase of 2 cars. Now I relaize the reason why my Father has bought 5 cars from AppleTree Acura!

Had our 2020 Acura RDX serviced at Appletree Acura and our service advisor Michael Nally was excellent. He went way above the minimum. We highly recommend him! We have purchased several cars at Appletree and they have served our needs well.

Was told to bring my $40K RDX in for multiple recalls after waiting days for alternate transportation. Upon arrival I was answering questions from the service advisor when he made an abusive comment. I walked out and will not be back.

AVOID Apple Tree Acura as much as possible especially service department. I have Acura RLX, which I bought as an Acura Certified vehicle. At the time of purchase it had 45K miles on it. Transmission started to make noise - not great. I tried to schedule a service with Apple Tree Acura for several days - I could not get through to the service department when I called 828-684-4400. I took my car to Ashville Honda & Acura Service. Within 2 hours they called me back and told that this is a known problem and Acura would repair it for free. They printed out a Service Bulletin 19-004 for me, which clearly states that this is covered by Acura for 80K miles/8 years. See second page: https://www.tsbsearch.com/Acura/19-004 I was able to call service department and left a message saying that I need to schedule a repair for a problem described in the Service Bulletin 19-004. I get a call back from the Apple Tree Acura. They told me that RLX are not covered by this TSB, I asked to check again - advisor found this TSB and told me that he needs a VIN to schedule a repair. I sent a text with VIN, left a messages - did not hear from them. I tried to call 828-684-4400 again - still could not get through to the service department. I decided to schedule a service online. That part of the website looked like something from late 90s - really bad design and usability. Anyway, I left a note saying that I need a service for TSB 19-004 when I schedule a service online. My daughter took a car to the dealership at 11:00 am. Advisor called me saying that my car does not qualify for free repair. Initially, I was told that transmission fluid was never changed in this car. Well if this is true then someone who represents Acura should NOT mention this to me, since as I bough this car as Acura Certified pre-owned from an Acura dealer. If transmission fluid was never replaced, then Acura could not sell it as Certified pre-owned. At the time of purchase I was told that the car is fully serviced, transmission fluid was replaced and replacement is due at 75K miles (I had 74.5K miles). Also, TSB specifically says that transmission fluid deteriorate prematurely and they have a software update to fix this issue. So the fact that transmission fluid is dirty would be expected, otherwise Acura would not issue this TSB. Then advisor told me that they cannot find any records that transmission fluild was replaced. Then he told me that they are using their own software and he cannot find TSB 19-004 or my car does not qualify for it based on VIN. Anyway, they charge me $570 for repair. According to TSB repair should take 54 minutes and 4 quarts of Acura ATF DW-1, which $10-$12 per quart. Not a bad profit margin. They were not able to complete the service on the same day. The car was ready early in the morning of the next day. I should mention that people at Acura were very polite, but not willing to honor Acura's warranty. So, if you have Acura/Honda and you live in Ashvielle do yourself a favor, take it to https://www.facebook.com/people/Asheville-Honda-Acura-Service/100054621961673/ for service. They know Hondas/Acuras. They treat customer well. They told me - go to Acura, they must fix the issue for free because it is still under warranty instead of just doing service and charging me for it. NEVER EVER go to Apple Tree Acura.

Attempting to get service on vehicle at this place is ABISMAL - multiple calls to Svc Coord get no response whatsoever. Unfortunately they are the only Acura folks around. If you show up and wait to have anything done expect to wait a ridiculous amount of time.

The price you see listed isn’t the price of the car. Once you check for availability then they’ll send you a higher price for the vehicle. Makes shopping online with them pointless.

Purchased a (almost new) used vehicle from here, drove two hours for the specific car. Was a great buying experience and was in and out quickly. Only complaint is the car was hardly cleaned...I found potato chips and gum wrappers under the seats from the previous owner, and the car seemed to not be polished for light scratches either. They should be more versed in their used car detailing/reconditioning department.

first think you. Angelo Rivera. my salesman was working right from the start to get something that I could work with. and cept. me informed on the info. in the carfax. well I got the car I went in for and happier than I have ever been about buying a car new or used signed one happy costumer

I have owned Acuras over the years from different dealers but Apple Tree is a joke. I purchased a new 2019 RDX and have had electronics (Infotainment Issues) for a year now. It's a well known problem and lots of owners nationwide are experiencing these issues. The Service Dept as well as salesmen play stupid regarding the known problems. I was at the dealer a week ago. They lie directly to your face. Want you to leave the car to "assess" and see if they can repair the issues. WAKE UP, there is no fix. Its a major engineering design flaw. I know of one owner where the service dept replaced the entire unit 7 times with always the same result, NOT FIXED. So why would I want to waste my time taking the vehicle to the dealer constantly for an issue that cannot be fixed. I know the dealers did not design or manufacture the RDX so its not the fault of individuals that work there but keeping up the LIE is........Buyer Beware....I wish I could return the vehicle and not loose a bunch of money in the process but with everyone including Acura Corporate, fat chance of that happening. I will NEVER EVER purchase another Honda product.

I have owned Acuras over the years from different dealers but Apple Tree is a joke. I purchased a new 2019 RDX and have had electronics (Infotainment Issues) for a year now. It's a well known problem and lots of owners nationwide are experiencing these issues. The Service Dept as well as salesmen play stupid regarding the known problems. I was at the dealer a week ago. They lie directly to your face. Want you to leave the car to "assess" and see if they can repair the issues. WAKE UP, there is no fix. Its a major engineering design flaw. I know of one owner where the service dept replaced the entire unit 7 times with always the same result, NOT FIXED. So why would I want to waste my time taking the vehicle to the dealer constantly for an issue that cannot be fixed. I know the dealers did not design or manufacture the RDX so its not the fault of individuals that work there but keeping up the LIE is........Buyer Beware....I wish I could return the vehicle and not loose a bunch of money in the process but with everyone including Acura Corporate, fat chance of that happening. I will NEVER EVER purchase another Honda product.