O'Meara Volkswagen of Thornton

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and one of our managers will reach out.

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Hello, I failed to mention that everyone I dealt with on the day we took the car in was super nice and very helpful, we went for some recalls, so we weren’t charged, but they treated us like we were spending a million dollars…. It’s a car for my daughter, and knowing that everything was in great working condition and safe made me feel a lot better….. thank you again for the great service … it’s very much appreciated

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and someone from our management team will reach out.

Thanks for sharing your thoughts about your experience with O'Meara Volkswagen. We appreciate your business and hope to see you again soon!

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and someone from our management team will reach out. We'd love to get to the bottom of this and turn things around for you.

feel free to talk to justin, or steve, or caitlyn. resolution is all i am asking for and no one in your organization is capable of providing it. i traded in my vehicle on 7.1 and as of 7.27 my prior lender is still not showing payment and my credit is being impacted by your incompetence. i am receiving collections calls and notices. and of course, my last email to both steve and justin this week asking for an update was not answered...again. first the excuse was "funding" was delayed, then the excuse was the ach to my bank did not go thru "for some strange reason", now the excuse is that "fedex took 3 days to deliver an overnight package" with the paper check payment to my bank. no one has proactively tracked my issue thru to resolution or followed up without my prompting. i am having to check my account every day and then either call or email to have someone say that it is someone else's fault. some ownership and follow thru would be appreciated, but 4 weeks into this customer service nightmare i am still having to follow up multiple times with no resolution. i would like some additional compensation for my time, effort, struggle, stress, and credit impact. the offer of the small token i received from steve (with multiple strings attached) is not sufficient for the amount of effort and frustration your people and process have caused. another option would have been to encourage me to make my next due payment to maintain my stellar credit history, but was assured that "we handle hundreds of transactions and we do this all the time". a little less arrogance and a little more customer service would go a long way. as i am typing this caityn called to tell me that she spoke to my bank and they cashed the check this morning 7.27 and my account is now fully paid off, although i won't see it on my account portal for 3-5 days. while the fedex was not proactively tracked, or even tracked when i emailed earlier this week asking for a status update, when i spoke to caitlyn today, she jumped right into action and got me some information. it was also very tricky of your team to request my 5 star review immediately after the sale completed and before your poor customer service showed itself. by design i am sure

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing O'Meara Volkswagen.

Thank you for this helpful feedback for our service department! We will share your comments with them, and please don't hesitate to let us know if we can be of further assistance.