Reviews
Thorough service
Easy to schedule the service online, and it was easy during/after service to review the notes from mechanic. I like how they give you options on “how to proceed” based on the mechanics notes from looking at your car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Caroline! We know how valuable your time is and we aim to provide easy and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! - The Nucar Mazda Team
Satisfactory experience.
The video diagnosis of the fault on the car sent to the customer to understand exactly the problem and what parts need to be repaired or replaced..
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Nucar Mazda Team
Great service!!
Very helpful in getting us a loaner. Robert was great with communication. Excellent customer service. Thank you very much for your help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! - The Nucar Mazda Team
Great service and helpful sales
Sales representatives were very nice and helpful. Dealership was clean and the process was easy. We got the car we want and the finance person was very good
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Nucar Mazda Team
Melissa M.
The customer service was excellent and extremely professional. They let me take my time in deciding which car was best for me and it really worked out great! I got exactly what I wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback, George. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. - The Nucar Mazda Team
buy out of lease
I bought my car cx9 out of it's lease . Sam the financial manager was great and the buy was seamless .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Sam was able to meet your needs. At Nucar Mazda of New Castle, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! - The Nucar Mazda Team
Great facility and staff
Great staff from sales to Finance to Management. Jay, Mitch and Sam are the best. Always great to work with these experts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Jay, Mitch, and Sam were able to meet your needs. At Nucar Mazda of New Castle, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! - The Nucar Mazda Team
A+ service and consideration!
Prompt, personal attention and consideration. I was greeted as soon as I came into the service area and made to feel that my comments were listened to and acted upon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Nucar Mazda Team
Great
Cleanliness and the friendly customer service folks. Not sure what else , oh also speed is a good thing when available to have nakes a big difference
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. - The Nucar Mazda Team
Great experience
Great service, they recommend any additional services and ask for approval. Staff is knowledgeable and give you a thorough feedback.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. - The Nucar Mazda Team