Reviews
Fantastic Buying Experience.
We purchased our first Mazda from NuCar in 1985. We purchased a 2018 CX5 from Ken Chin in May of 2018. When we found ourselves in need of a second car, we looked locally in the Dover area, but then contacted Ken. No comparison in terms of professionalism and understanding our needs. We are most appreciative of the relationship we have with Ken and with NuCar. Thank you so very much. Jim Shepherd and Anne Spano, Dover, DE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, James. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! - The Nucar Mazda Team
Great service
Melissa, and Robert very friendly, and kept me informed of every aspect of my repair. Plus free car wasg included
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star rating, John! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! - The Nucar Mazda Team
Great service
The salesman was knowledgeable about the vehicle I wanted to purchase. I also received the monthly car payment I requested on my new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review, Gail! We're glad to hear that our team was knowledgeable and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. - The Nucar Mazda Team
Great Experience
Easy to drop off car, place to work while waiting Technician Rob helped me follow up with a shady auto place that had insisted I needed new brakes at just 13K miles on a relatively new Mazda 3, which was above and beyond
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rob was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. - The Nucar Mazda Team
Great service, clean facility and very professiona
From my first call my experience with the salesmen and finance man was very professional, personal and fast! It was worth the trip from PA to get my new CX-9!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards, The Nucar Mazda Team
Remanufactured transimission
Professional, courteous, not pushy of overbearing. My only concern is on replacing transmission (remanufactured part) the car sounds noisier and less responsive than I remember it.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. - The Nucar Mazda Team
Nice facility. Friendly staff
Stephen declined my request at first then he called me back to offer me the car i wanted. It wa a new loaner car
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! - The Nucar Mazda Team
Great first car buying experience
This was my first time buying a car. Dan in sales was fantastic. He was very knowledgeable and helpful in regard to finding the best car for me. Angelo in the finances department was also great. I thank both of them for their patience and I can safely say I’ll be recommending Nucar Mazda to all of my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to read about your first buying experience working with Dan. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! - The Nucar Mazda Team
Happy Customer
Everything I have only good things to say about my whole car buying experience. I have only dealt with Nucar because of your service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donna, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Nucar Mazda of New Castle. Please feel free to contact us if you have any questions on your new purchase. - The Nucar Mazda Team
Good place to buy a car
My family have been to this dealership before and was totally turned off. I was skeptical, but my salesman Christian changed my mind. The finance person Thomas Choo and Robert in service really impressed me. Very good experience and I have been buying cars for many, many years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. - The Nucar Mazda Team