Reviews
terrible
No response, horrible. Why have a email contact? Their. Loss.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize to whoever you may be. We get numerous emails a day and check them twice a day. Once and a while one may fall threw the cracks. We have a toll free number you can call anytime and you can also leave a voicemail if it's before or after business hours.
Thrilled with my very first truck!!
I was looking for a used vehicle and had always driven smaller cars. i complained to friends about visibility and difficulty getting around in the snow and they suggested I look into a small pick up or SUV. They also recommended a car dealer in Hazleton named Henry that runs Small Town Auto Sales. I took the time to drive up there not really expecting to find anything! I was very surprised by the service I received from Henry, his son Jeff as well as Bridgett. They run a family business and all were very helpful! They took alot of time with me showing me the differences between the SUVs and pick ups and all three were very patient with the MANY questions I had. For anyone looking for a used car and/or truck i would certainly recommend Small Town Auto Sales and their staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
buying my 3rd car from small town auto sales
I bought 2 cars from small town auto sales in last year. the owner and his sons Ryan and Jeffrey treated so well, that I had to buy a 3rd car, for my daughter. I wish more people, run their business like the Sernaks do. They run it with old school value's! Honesty, Pride and Integrity! and always put their customers first. Sincerely, Robert J. Mertz Mountain Top, Pa.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2007 Lincoln MKZ
I recently purchased a 2007 Lincoln MKZ from Small Town Auto Sales. The car is beautiful inside and out. I've been purchasing all of my cars from Small Town Auto Sales for over 20 years and they have ALWAYS been great service to me every time. I always tell my friends and family to stop over and see Henry for a vehicle. He's always willing to help me in any way he can. I won't buy a used vehicle anywhere else. All nice, clean, maintained vehicles on his car lot.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Do not buy from this guy, BUYER BEWARE...
Had no problems initially, he sure was quick to sell the vehicle and said he and his son inspected to make sure nothing was wrong with the vehicle before they sold It to me...If you have a car for just a week or two, and only on inspection do you find something wrong with a vehicle. My wife and I thought it was a fabulous car, and didn't think twice when "only on acceleration would it whine, which we thought was the acceleration of the engine, and quite frankly thought it was normal for the car to do so, since we never owned a Cadillac before....Well the sound imminently got louder and louder, every day we drove it. But when the fuel injection didn't work, red flags started popping up Well, the fuel injection was serviced and the whine just kept getting louder & louder... Would you believe he flat out told us if it's not under warranty, which he gave us one but was only for major parts, eng., trans..drive train etc...etc...That we will have to pay for it ourselves and that he was not going to fix it...
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
It was 36 days later when the customer called and told us about the vehicle. Therefore, if it was a week or two later, they should have called then, because we strive on customer satisfaction. If they would have called when they first had the problem we would have addressed the problem. Being 36 days later is quite some time, as being a car dealer or any business, you can only give back so much. You have to remember it's a mechanical piece of equipment, so you can't foresee when something might go wrong or break. " just as your health and your life, you can't foresee when you will get sick or die. As in any business we do not have a crystal ball to see the future. The car was fine and they loved it. It was a solid 1-owner, clean CARFAX vehicle, which they got at a great price. We do safety inspections, grease, oil, filter, brakes, rotors, tires, or whatever the vehicle needs on every vehicle. There are 2 sides to every story, for our dealership has been in business 28 years, therefore we must be doing something right.