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Prime Autos of Hagerstown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bought a Ford Focus 2007 model at good price

I recently purchased a 2007 Ford Focus from Julian. I love the car. It is reliable and runs in very good condition. The price is very reasonable and true. He have very good experience in car buying & selling. I would reccommend buyers to consider Prime Autos for their next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

2002 Mitsubishi Montero XLS

Great folks! Had my Montero for several months, runs and looks great, no real problems have occured with it, great people that sell quality cars for fair prices, If they had something I wanted, I would certainly buy from them in a heartbeat! When I am in the market again, I will be checking them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

Honest Dealer

This dealer was honest with us about our used vehicle history. They listened to our concerns and made sure everything was addressed. We will be definitely visit this dealer for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

I'd give them 6 stars if I could...

I purchased a 2007 Nissan Titan from Prime Autos. It was my 26th lifetime vehicle purchase - 15 new and 11 used over the past 30 years. I honestly can NEVER recall having a better buying experience than I did with Julian and Charlie at Prime Autos! Julian is brutally honest about his vehicles, more trustworthy than any used vehicle dealership I have ever dealt with. We took a comprehensive look at the Titan and Julian explained everything that had been done to get the vehicle ready after he brought it into the dealership. I am usually unwillingly to trade vehicles, but Julian offered me an excellent deal on my trade. He knew I had researched the value of my vehicle in-depth so no haggling was involved in the negotiation. Although Julian started the paperwork, Charlie jumped in to make quick and efficient work of everything. I cannot think of another vehicle transaction that I have completed in 30+ years that went so smoothly! Thanks so much Julian and Charlie! I will definitely be back the next time I am in the market for a used vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

Great place to buy!!!

Great people to work with and will help you anyway they can i will definitely buy from Julian and Charlie again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

Bought a Mustang and got a great price

I was very satisfied with the price. Jullian was professional and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

Mazda 3 from Prime Autos

I recently purchased a Mazda 3 from Julian. I love the car. It is reliable and in great condition. The prices are very reasonable and true. The lot has cars of good taste. I would reccomend buyers to concider Prime Autos for their next car purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

Great Place to Buy A Car

I would buy another car from Julian in a heartbeat. He is honest and fair and makes the whole buying process painless. He has a very nice selection of cars to choose from and he stands behind them 100%. All his cars come with a Maryland inspection (included in the price). And if you've ever had to deal with the Maryland vehicle inspection process you know what a hassle it is and having it done for you is a bonus. I had an issue and though it wasn't a warrantied item, it was a safety item and Julian stepped up and paid for repair even though he didn't have to. If you want a clean, dependable car or truck, Julian is the guy to go see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

Fantastic Experience!

To say buying a car is a scary and challenging experience is an understatement. But buying a used car for a 16 yr old was more difficult than the average car purchase. After months of searching, and lots of bad experiences, my father found Prime Autos and a perfect car for our daughter. The overall experience was great. Felt like we got a good deal and that the car was in good shape. Julian and Charlie were incredibly accommodating, helpful and got us in and out very efficiently. Would highly recommend buying a car here, and would definitely come back for another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you. We hope to see you in the future. From your friends at Prime Autos

The ONLY place to buy a used car!

It's a scary thing, buying a used car. You really are at the mercy of the dealer when it comes to the quality and the history of the car and the honesty of the dealer. When we discovery Prime Autos several years ago, we were not only thrilled with the car....but talking, and working with Julian and Charlie was such a wonderful, easy experience.And not only that....when we would talk to other people in Hagerstown about where we got our car, they always had high praise for Julian and Charlie. Well, we just purchased our 5th car from them, and have vowed that we will never but a used car from anyone else. Julian stands behind his cars, and if you find some squeak or rattle...he is quick to take car of it, so he takes all the fear out of buying a used car.......and isn't that all you really want?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you. We hope to see you in the future. From your friends at Prime Autos