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Prime Autos of Hagerstown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Pleasant car buying experience!

Nothing but positive things to say about Julian and his business! As a young female purchasing a car by myself, I did not feel pressured or like I was being talked into a purchase as I had at other larger dealerships. Julian was honest about all aspects of the vehicle and I felt comfortable throughout the entire purchasing process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Allison. We hope you are enjoying your 2012 Kia Sportage LX AWD. We wish you many safe and fun miles of driving it. From your friends at Prime Autos of Hagerstown

Best place to start and finish when buying a car!

This is the second car I have bought from Prime Autos of Hagerstown. I bought a 2008 Mini Cooper S about four years ago (what a fun car to drive!), and now a 2003 Honda Accord. Julian and Charlie are so easy to deal with and you know that you are going to get the best price. I was looking at used Hondas at the big dealers and I could have paid twice as much, or gotten a vehicle with twice the number of miles, but the Honda Accord I bought from Prime Autos of Hagerstown was in great shape, with not too many miles. It was just what I was looking for: GREAT VALUE at a GREAT PRICE! You really can't go wrong with Prime Autos since Julian and Charlie go out of their way to make sure you are happy with your purchase. I have recommended Prime Autos to many of my friends and will go back again when I'm ready to purchase my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Glenn for all your business over the years. We wish you many safe and fun miles driving your Honda Accord EX. From your friends at Prime Autos of Hagerstown.

Jeep Liberty

I purchased a 2005 Jeep Liberty from Prime Autos. I was very impressed by their service. Very friendly, extremely clean, and helpful. I would recommend anyone to get a car from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Aaron. We hope you are enjoying your Jeep Liberty Sport 4X4 in the snow. We wish you many safe and fun miles driving it. From your friends at Prime Autos of Hagerstown.

Never reviewed a used car dealer before but....

I'm pleased to do a review for Julian and "Charlie" of Prime Autos in Hagerstown, Maryland. Our experience was much better than I had anticipated it would be. We purchased a 2006 VW Touareg about 2 months ago and have been very pleased with our choice. We felt comfortable with Julian and Charlie from the beginning. Both are very personable and put someone at ease quickly! We would definitely purchase another vehicle from them and recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Mr. and Mrs. Baer for the opportunity to earn you business. We wish you many safe and fun miles with your 2006 VW Touareg Luxury. From your friends at Prime Autos of Hagerstown

Enjoyable Experience

Was helping my 80 year old mother purchase a car. Juilan was very helpful and willingly explain all the features in the car to my Mom. He listen to what she was looking for in a car. He made several suggestion to her. He did not try to sway her to a different type of vehicle or spend more on a car than she was comfortable spending. She is very happy with her car and has already taken a couple of trips with her sisters.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Kathy for bringing your mom. We are very happy to have you both as customers. I hope your mom is enjoying her 2009 Kia Optima. We wish her many safe and fun miles. From your friends at Prime Autos of Hagerstown

I bought a 1999 Chrysler 300 from Julian

Not something he normally sells apparently, but he thought the car ran well. I found the 300 at cars.com and the price was right. Julian's knowledgable and I agreed with him on the way the 300 ran. Smooth. Our transaction was smooth too, and everything was in order. Thank you Julian for finding this sweet car so I could buy her :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Kathy. We hope your daughter is enjoying her Chrysler 300. We wish her many safe and fun miles. From your friends at Prime Autos of Hagerstown

Great service! Great car!

I feel so sorry to delay the review. I bought this nice car about two weeks ago. The dealer named Julian is very nice and kind. He has his patience to show me the car and introduce all the features of this car. He was honest and kind to talk about this car. I have ran this car about two weeks and there are no problems about it. Anyway, thanks for the dealer and his patience. I really love this car so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Li. We wish you many safe and fun miles with your 2013 VW CC. From your friends at Prime Autos of Hagerstown

Great service! Great experience!

I'm very happy to buy this car and have the great experience with the dealer who named Julian. He is so nice to show me around the car. He has his patience to tell me all the features about this car. I feel sorry to delay the review about two weeks, cuz I have to prepare my midterm! Anyway, i'm appreciate this experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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What a breath of fresh air!!!

Julian and Charlie are such a great team! The were honest about the car and relaxing to be around. My husband and I had such a great experience. We didn't feel lied to and tricked like most dealerships we've been to. Plus they were excellent with our kids which deserves huge bonus points!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.

Great Dealership. Great Price. 2003 BMW 525i

This family owned business goes the extra mile! The owner returned my call on his day off and stayed late to meet me because I was coming from out of town. Very pleasant to deal with and very honest... Which is hard to find these days. I would definitely come back to this dealership. Don't be fooled because this is a small privately owned business... They are way better than any franchise dealer that just wants to push any old car on you. They have low overhead which equates to low prices and smart deals. Julian is a pro and he knows what he's doing. His wife Charlie is also very pleasant and helpful. If they don't answer the phone, they are probably selling another car! Don't worry, they will call you right back. This is just one great place to buy a car. I mean it... I have bought a lot of cars over the years and these guys are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You Very Much. We Appreciate Your Business. Hope to see you again in the future.