Mercedes-Benz of Owings Mills

I just purchased my third Mercedes from this dealership. There simply is no better Mercedes dealership for sales or service. The "icing on the cake" however, is Dennis Epps. Not only does he know more about the cars he sells than anyone, but he is able to put himself into the buyer's shoes and help the buyer to understand the car and the buying process with zero pressure.

Elliot is the best sales rep EVER!! His helpfulness and professionalism is unmatched!! He made the process of replacing my totaled vehicle super easy and stress-free. He listened to my request and found the perfect vehicle for me and my daughter. I can’t thank Elliot enough for all he’s done. He’s the absolute best!!

I want to thank Elliott for making my car leasing experience incredibly easy and efficient. From the first moment I reached out until the moment I drove away in my new car, Elliott went out of his way to make me feel like a valued customer. He worked diligently to make sure I was getting the best deal and never tried to "hard sell" me on anything during the process. I wish I could remember everyone else's name at the dealership, but each person I interacted with treated me with kindness and professionalism. I cannot recommend Elliott and the dealership enough. In fact, this is my second Mercedes vehicle, and for my previous lease, I worked with another local dealership. My experience with the other dealership was less than desirable. Because of Elliott and the rest of the staff at MB of Owings Mills, I will continue to return to this location for my future MB leases. Thank you, Elliott! You're the best!

Highly recommend Tim Deinlein, he worked patiently with me throughout the whole process and was able to answer everything for me. He was never pushy and always communicating with me to provide updates. It was very enjoyable working with Tim and I highly recommend him!

Elliott is a true professional who genuinely cares about his customers. From the moment I walked in, he made sure I felt comfortable and informed throughout the entire car-buying process. He paid close attention to every detail, patiently answering all my questions and making sure I understood my options. Elliott’s warm and humble approach made the experience not only stress-free but also enjoyable. I truly appreciated how he went above and beyond to make my purchase memorable in the best way possible.

I don't usually visit the dealership for repairs on account of pricing anxiety. Stephanie did an amazing job of getting my car set up for service and scheduling a follow up plan and making sure I knew my car was getting the care it needed. The whole process felt very organized and attentive. Will be coming back in the future. Thank you!

I want to thank Lori Ludwig for accommodating my unscheduled visit today. The dealership has an open position that I am interested in, but I am not one to wait around for emails or hope for a phone call. I have spent all of my life betting on me. If the opportunity is within travel distance, I will always try to visit the organization in an attempt to put a face with the name on my resume. Ms. Ludwig was clearly busy. Despite that fact, she looked away from her computer and focused her attention on me. Now, I may not have a snowball's chance in you-know-where of getting a formal interview, but for the time we talked, I felt seen, heard, and valued. A leader cannot possess a better quality than being a great listener. Once again, I am grateful that Ms. Ludwig took the time to speak with me and shared such valuable information. Anthony McIver

Patricia Dasari was a very good service provider highly recommended!! Everyone at this facility was professional and polite. Overall happy and satisfied with the services provided.

Stellar experience. Everyone is exceptionally nice and very knowledgeable about Mercedes! Would highly recommend. Elliott went above and beyond!

I had a great experience at Mercedes Benz of Owings Mill. The entire team (especially Dennis) made the car-buying process smooth and stress-free from start to finish. Everyone was professional, welcoming, and respectful of my time. They worked efficiently while still making sure I was comfortable and informed throughout the process. I especially appreciated how easy it was to get the car I truly wanted, without any pressure. I highly recommend this dealership to anyone looking for a hassle-free and positive car buying experience!