Mercedes-Benz of Owings Mills

New 866-593-3409 Dealer Website
Used 866-414-6615 Email Dealer
Service 855-263-7539

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Reviews

Average Ratings

4.7
Average based on 51 reviews.
  • Great buying experience

    I like my sales person, Dale. He is very knowledgeable, professional and always makes you comfortable.

    Dealer Response

    Good morning Go Fran, Mercedes-Benz of Owings Mills thanks you for taking time to share your experience with us. We are pleased to hear Dale made ...


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    I like my sales person, Dale. He is very knowledgeable, professional and always makes you comfortable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Go Fran, Mercedes-Benz of Owings Mills thanks you for taking time to share your experience with us. We are pleased to hear Dale made your experience a memorable one, and will be sure to share your comments with him and the team. Should you need any service or maintenance needs in the future, please feel free to contact us or stop in anytime. Thank you, and have a great day. Happy Driving!


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  • Dylan is the man!

    I owned a 2009 c300 and had my eye on an ML350. Dylan was on point and kept showing me different ML's all of which I turned down because I wanted...

    Dealer Response

    Hello Sherod F, Mercedes-Benz of Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive...


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    I owned a 2009 c300 and had my eye on an ML350. Dylan was on point and kept showing me different ML's all of which I turned down because I wanted a fully loaded all white with a cream interior. This went on for over a year or so until he finally had one on the lot. I stopped by not even thinking I would buy the car but a few hours later I drove off the lot with it. Ask for Dylan if you want to buy from Mercedes Benz Owings Mills.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Sherod F, Mercedes-Benz of Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we?ve succeeded. I will be sure to share your feedback with Dylan and the other members of our team! Thank you again for your review and we hope to see you again.


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  • Owens mills Mercedes!!!

    I bought my second Mercedes from Owens mills Mercedes !!! Just would like everyone to know that if they are considering purchasing one to head on ...

    Dealer Response

    Good Afternoon, Shawn and Ainsley Maiers. Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one!...


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    I bought my second Mercedes from Owens mills Mercedes !!! Just would like everyone to know that if they are considering purchasing one to head on over there .. : Rob Banks (sales manager), Jason Richardson (sales manager), Chris Thompson (product concierge), Chris Lark (GM) gsave me a second warm welcome and fantastic customer service that everyone deserves!!!! Special shot out to Chris Thompson for delivering my Mercedes to Pennsylvania in 100 degree weather looking dapper in his suit !!!! Thanks Owens mills Mercedes !!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good Afternoon, Shawn and Ainsley Maiers. Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Rob Banks, Jason Richardson, Chris Thompson, and Chris Lark were able to assist you with your new Mercedes purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.


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  • Happy camper

    I wasn't planning on having to make a purchase; but, when my car was totalled I came to Mercedes Benz of Owings Mills to find a replacement. I wor...

    Dealer Response

    Thank you for your earnest response Tonya. We appreciate your feedback and will be sure to share your encouraging thoughts with Dylan and the team...


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    I wasn't planning on having to make a purchase; but, when my car was totalled I came to Mercedes Benz of Owings Mills to find a replacement. I worked with Dylan who was both knowledgeable and extremely patient. He took me on several test drives until I found my perfect car. I was completely satisfied from start to finish. I'm team Dylan from now on!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your earnest response Tonya. We appreciate your feedback and will be sure to share your encouraging thoughts with Dylan and the team! If you should have any further questions or want a little more insight on your vehicle, please don?t hesitate contact us! We would love to work with you again soon.


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  • Best Used Car Buying Experience Ever

    The car buying experience was quick and efficient. I drove the car home the same day. Mercedes of Owings Mills is a professional and well run de...

    Dealer Response

    Tammy - Thank you for your encouraging review of Mercedes-Benz of Owings Mills. We are particularly grateful for any positive feedback, but a res...


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    The car buying experience was quick and efficient. I drove the car home the same day. Mercedes of Owings Mills is a professional and well run dealership. I would highly recommend them for your next used car purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tammy - Thank you for your encouraging review of Mercedes-Benz of Owings Mills. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much.


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  • Exceeded Expectations!

    Just bought my SECOND Mercedes from Mercedes Benz of Owings Mills (fourth Benz overall) and I am completely over the moon! For this new car, I ha...

    Dealer Response

    Thank you for your heartfelt response Dave. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pl...


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    Just bought my SECOND Mercedes from Mercedes Benz of Owings Mills (fourth Benz overall) and I am completely over the moon! For this new car, I had a thousand different picky questions during the buying process. Everyone I spoke with - my salesman Dylan Jones, sales manager Jim Albrecht - were not only patient and informative, but actively sought to ensure my concerns were met, following up with me via email, phone, text. It made me feel incredibly comfortable because I knew those guys worked really hard to make me happy. I won't even talk about the GREAT deal I got - I got the EXACT car I wanted at an incredible price. When the car was delivered, the MBOM "TEAM" - sales, finance, and even parts and service, met with me to make sure everything was in place (mbrace setup, Bluetooth). The car was spotless with a full tank of gas, and I've been loving it ever since!! If you're ever in the market for a new or certified pre-owned Mercedes, Owings Mills is the BEST in the Baltimore region! They've got a huge inventory, and will work to get you the Mercedes you've always wanted. It's the goal of the entire team effort to make your experience effortless - and they go above and beyond to satisfy their customers!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your heartfelt response Dave. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Dylan lead you to your new Mercedes, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Mercedes-Benz of Owings Mills. Thank you again Dave and have a great day!


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  • MB of Owings Mills

    Largely my experience at Mercedes-Benz of Owings Mills was positive. I had some difficulties with the finance department in ensuring paperwork was...

    Dealer Response

    Thank you Matt for taking the time to review us! Mercedes-Benz of Owings Mills strives to provide an exceptional experience for all customers and ...


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    Largely my experience at Mercedes-Benz of Owings Mills was positive. I had some difficulties with the finance department in ensuring paperwork was accurate but the entire staff at Owings Mills made up for it and got everything in order. I would recommend that those who are first time buyers into the Mercedes-Benz brand and in live in the Owings Mills area give them a go. I am waiting to review the quality of repairs when I pick up my vehicle later this week and will update when I do. It was receiving some cosmetic fixes that were agreed upon during the purchase of the vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Matt for taking the time to review us! Mercedes-Benz of Owings Mills strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company?s success. Thank you again for the wonderful feedback Matt.


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  • Outstanding.....

    Recently purchased 2014 E350 Certified from Mercedes Benz of Owings Mills. Great Dealership with great Management, Sales team and service departm...

    Dealer Response

    Good morning Raj. Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that...


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    Recently purchased 2014 E350 Certified from Mercedes Benz of Owings Mills. Great Dealership with great Management, Sales team and service department. My experience was excellent, from start to finish. Lauren Farrell was my sales person, and I could not ask for better treatment, assistance, and guidance through this entire experience. She did everything she could to assist in the purchase of the vehicle to make sure all expectations were met. Also made follow up phone calls to assure compete satisfaction. I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good morning Raj. Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Lauren was able to assist you with your new Mercedes-Benz E350 purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.


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  • Oh what a feeling!

    One of the best experience I've ever had when buying a car! Saleman was very knowledgeable and just an all around person to do business with! Befo...

    Dealer Response

    Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we...


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    One of the best experience I've ever had when buying a car! Saleman was very knowledgeable and just an all around person to do business with! Before leaving, wanted to hug everyone I saw! That usually don't happen at the dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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  • WONDERFUL SERVICE

    Kyle Weiman is the ABSOLUTE BEST SALESMAN EVER!!!! He made my experience fun, enjoyable, and full of laughter. I also would like to thank one of t...

    Dealer Response

    Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Kyle and Jeffrey ...


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    Kyle Weiman is the ABSOLUTE BEST SALESMAN EVER!!!! He made my experience fun, enjoyable, and full of laughter. I also would like to thank one of the managers Jeffrey Berlant - his side job should be comic. He kept me in tears. I went in looking for a car, and came out a very happy customer... YOU GUYS ROCK!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mercedes-Benz of Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Kyle and Jeffrey were able to assist you with your new Mercedes-Benz purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.


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