Mercedes-Benz of Owings Mills

4.9
(1,945 reviews)
Visit Mercedes-Benz of Owings Mills
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30pm–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 828-8548 (888) 828-8548
Used (877) 887-7444 (877) 887-7444
Service (877) 884-5656 (877) 884-5656

Reviews

4.9
(1,945 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

This dealership is awesome quick and pleasant Murphy is...

This dealership is awesome quick and pleasant Murphy is the best he always gets me right

4.8

Everyone on staff was very pleasant and very attentive to...

Everyone on staff was very pleasant and very attentive to our needs even the ones that didn't have stake in our customer satisfaction. Dennis Epps made the experience easy and memorable. He is the reason we are return customers even after moving out of state. We will be back!!!

5.0

Hello, Before coming to Mercedes of Owings Mills, I had...

Hello, Before coming to Mercedes of Owings Mills, I had a very poor experience at another dealership. When arriving to Mercedes of Owings Mills, Mr. Dennis greeted us at the door and gave us am AMAZING experience. As a new Mercedes owner, I was not familiar with the car or features, but Mr. Dennis educated us on all of the features as well as the driving experience. From start to finish, I have NEVER had such a GREAT car buying expereince. If you are in the market for a Mercedes, I highly reccomend you see Mr. Dennis at Mercedes of Owings Mills!

5.0

Dennis Epps receives high marks from me. He reaches out...

Dennis Epps receives high marks from me. He reaches out to me to ensure that all is well with my new Mercedes experience. This is so much appreciated; just a wonderful salesman that goes wayyyy above and beyond.

4.2

Dennis is always professional and very knowledgeable also...

Dennis is always professional and very knowledgeable also gives quality and impeccable service. Every dealership he goes to I will follow for that 5 star service that he provides.

5.0

All staffs are very friendly and running everything...

All staffs are very friendly and running everything smoothly. Mr Andy who is a salesman is a great personality, good communicator with customers. I highly recommended.

4.6

My safety was their concern . I forgot the safety recall...

My safety was their concern . I forgot the safety recall they were consistent in there notifications. The service took 2 hours exactly and I was done.

Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks again for taking the time to leave us this information about your recent visit. Take care!

5.0

Dennis, your passion for Mercedes-Benz is infectious. You...

Dennis, your passion for Mercedes-Benz is infectious. You have superb customer service skills! your friendly tenacity and consistency won me over! Thank you for all the teaching and demonstration!

Dealer response

Hi Gina, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. If you have any further questions, please give us a call. We're always happy to help!

5.0

Friendly, efficient, knowledgeable service from new sales...

Friendly, efficient, knowledgeable service from new sales to service. They are right on top of things. Wouldn't take a Benz anywhere else for service!

Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

5.0

My service advisor Murphy and he was great. I took my car...

My service advisor Murphy and he was great. I took my car for regular service and breaks inspection. Every was done on time and according to estimates. They also provided roundtrip ride which was great. Both drivers went out their way to make it happens despite the road constructions in my neighborhood. Good experience from beginning to end.

Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!