Mercedes-Benz of Owings Mills

Mercedes-Benz of Owings Mills worked with me for over a year. They were patient they weren’t pushy they more than satisfied my demands. I would return to them again and again. Eliott and the general manager were both very professional, very knowledgeable, and very accommodating.

Stephanie Smith is an awesome service advisor. She took care of my car issue and very patient in explaining the issue.

I've had the pleasure of knowing John for over 22 years, and it's not just about the six Mercedes-Benz vehicles he's helped me with – it's about the incredible friendship/trust we've developed. John's exceptional knowledge, education, and expertise in the automotive world are just the beginning. What truly sets him apart is his genuine warmth, kindness, and dedication to providing 'White Glove' service that goes above and beyond. Throughout the decades, John has consistently demonstrated a remarkable ability to answer my questions, offer insightful advice, and provide unparalleled support. His commitment to building lasting relationships is evident in every interaction, and I feel fortunate to call him a trusted friend. If you're looking for someone who will treat you like family and go the extra mile to ensure your complete satisfaction, look no further than John. His reputation as a consummate professional is well-deserved, and I'm honored to have him in my life. I have a 2024 GLE & a 2024 GLE Coupe Currently from him. ** He did not ask me to write a review - this is from the heart.

This is my second purchase from Mercedes Benz of Owings Mills, coordinated by Elliott Bourne. In both instances, his devotion to customer satisfaction, beyond the purchase, has been exceptional. Because of my confidence in his steady and dependable customer relationship, I have recommended friends without reservation. My confidence in Mercedes Benz of Owings Mills also extends to the service department, in particular my relationship with my service representative, Sean. This is a first/class dealership. I have not been disappointed.

I just purchased my third Mercedes from this dealership. There simply is no better Mercedes dealership for sales or service. The "icing on the cake" however, is Dennis Epps. Not only does he know more about the cars he sells than anyone, but he is able to put himself into the buyer's shoes and help the buyer to understand the car and the buying process with zero pressure.

Elliot is the best sales rep EVER!! His helpfulness and professionalism is unmatched!! He made the process of replacing my totaled vehicle super easy and stress-free. He listened to my request and found the perfect vehicle for me and my daughter. I can’t thank Elliot enough for all he’s done. He’s the absolute best!!

I want to thank Elliott for making my car leasing experience incredibly easy and efficient. From the first moment I reached out until the moment I drove away in my new car, Elliott went out of his way to make me feel like a valued customer. He worked diligently to make sure I was getting the best deal and never tried to "hard sell" me on anything during the process. I wish I could remember everyone else's name at the dealership, but each person I interacted with treated me with kindness and professionalism. I cannot recommend Elliott and the dealership enough. In fact, this is my second Mercedes vehicle, and for my previous lease, I worked with another local dealership. My experience with the other dealership was less than desirable. Because of Elliott and the rest of the staff at MB of Owings Mills, I will continue to return to this location for my future MB leases. Thank you, Elliott! You're the best!

Highly recommend Tim Deinlein, he worked patiently with me throughout the whole process and was able to answer everything for me. He was never pushy and always communicating with me to provide updates. It was very enjoyable working with Tim and I highly recommend him!

Elliott is a true professional who genuinely cares about his customers. From the moment I walked in, he made sure I felt comfortable and informed throughout the entire car-buying process. He paid close attention to every detail, patiently answering all my questions and making sure I understood my options. Elliott’s warm and humble approach made the experience not only stress-free but also enjoyable. I truly appreciated how he went above and beyond to make my purchase memorable in the best way possible.

I don't usually visit the dealership for repairs on account of pricing anxiety. Stephanie did an amazing job of getting my car set up for service and scheduling a follow up plan and making sure I knew my car was getting the care it needed. The whole process felt very organized and attentive. Will be coming back in the future. Thank you!