Acura of Bedford Hills

Courteous, friendly, brought the deal together to our satisfaction. Salesman knowledge was good. Made a tedious process user friendly.

The experience there was absolutely amazing!!! The manager helped us so much and really explained everything in detail!!! Will definitely be going to recommend all of over family and friends here! Make sure you look for Joe Gensert when you come here!!!

Alex Shkreli and finance manager Debbie were superstars in the process of purchasing a pre-owned MDX. Excellent customer service, professional, efficient, and friendly. Overall fantastic experience.

I had a great experience purchasing my new to me used Acura ILX from Chris! He was knowledgeable and his customer service skills were over the top. I went in hoping the car i inquired about was still there and unfortunately it was sold the day before but there was another one similar to that and i instantly fell in love with. I didn’t think i was going to be able to get everything done that day and i ended up leaving with the new car that day! Thank you for everything!!

My Salesman Alex and the finance manager Debbie were fantastic. Very professional and worked hard to give me a great deal on a new 2025 MDX.

They're not willing to budge off their price. Which their prices are higher than many other dealerships. Also attitude. Your typical dealership game playing.

I want to thank Acura of Bedford Hills for Making my dream come true with my dream car. That I wanted for a very long time.And I want to thank three special people for make it happen. Edward Serino Michael Nasi Debbie Saha. When I walked in.I felt scared and sad thinking.I wouldn't walk out with my Dream car.I looked at a couple of cars that I didn't like but they helped me make it happened but it work out I walk out with Acura Mdx 2025 I want to thank you guys.You're very awesome people.Hope to see you soon.And I hope people will go there and walk out with their dream car too.Hope you guys have a wonderful day and I miss you guys. It was. A great experience so everyone go down to acura and bedford They'll make it work. Great people who work there and make you feel like family.

I had a bad experience with this dealership. I was given a quote for an Acura RDX and I told them I wanted to buy the car. When they sent me the paperwork, it was $1k more than the quote. The sales rep (Alex) just said sorry, the price went up. In my opinion, that is bad business. We agreed on a price so that's what it should be. Then I talked to the manager and he said the other manager that quoted me doesn't work there anymore. That shouldn't matter? He also told me that the car is not certified when Alex told me it was certified. So Alex lied about that. These guys are slimy and do bad business. I didn't buy the car because I don't want to give my money to people like this.

The showroom was spectacular. The service was exceptional. See you in three years, thanks again.

I had an incredibly disappointing experience with a Acura Of Bedford Hills New York !!!! where I purchased a 2024 Acura MDX. The service I received was the worst I've ever encountered. My salesman, Jessie, had poor communication skills and lacked any sense of customer service. The finance manager, Debbie, seems to be the only person capable of closing deals, and her performance was far from satisfactory, And when she’s sick no one else can close a deal. At least that was my experience. As for the General Manager, Greg Ward, I can't understand how he maintains his position given the state of service at the dealership. I do t know how there even meeting monthly sales goals !! It starts at the top so if the top is giving horrible service then his team is going to do the same. And this was truly my experience!!! worst General manager ever!!!!!! Additionally, Joe, who was responsible for registering my car, was unhelpful and left me feeling frustrated. I have a new car in my yard that has not even been registered yet. It’s been a whole week and that will not take my calls after I have purchased my vehicle. When all I’m trying to find out when will my car be registered so I can get my tag. I can’t get no one on the phone at all they hang up on me. Now is that instant I’m out of state🥲🥲🥲 My car was delivered on Friday, January 3, 2025, with no gas and trash left inside. It's currently sitting in my yard without a tags. Despite my numerous attempts to reach out, my calls have gone unanswered. I believe the responsibility lies with the General Manager, as he should have ensured better service from his team. This entire experience has been incredibly frustrating and is a reflection of poor management from the top down. There was one gentleman name John he would try to help me. I could tell he has been in sales and has had a lot of experience. Mr John needs to be the general manager he’s the only one there with class and was concerned and helpful. I’m telling you the worst experience ever….. 01/13/2025