Reviews
It was your average service visit.
It was your average service visit. When my car was thirsty you gave it oil. ??
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Took my car that is less than a year old in for a
Took my car that is less than a year old in for a service. I usually get it back washed and vacuumed but that was not done. That was the least of my worries, I walked around the car to see if indeed they did not wash it and that is when I found a large scratch and scuffs on my bumper. When I informed them they said take pictures and we will take care of it. Take pictures of the damage that wasn’t there when I dropped it off and then they call me and say there is no way they did it and it will not be covered. Left a message for the service manager with no call back. Sent 2 emails and a phone call vm to the owner Brian Hall with zero response. Instead of giving an explanation or dealing with the situation they created I get crickets instead. Please do not trust this dealership as it is the most unprofessional run company I have dealt with in some time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Wry helpful and responded to our questions in a timely
Wry helpful and responded to our questions in a timely manner! We came from out of state (as they had the car we wanted!) and am only sorry they are not our local dealer! Carlo was the best part of the experience! Knowledgeable, friendly and sensitive to our time constraints. Would return to him anytime!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.
Very clean and hospitable dealership.
Very clean and hospitable dealership. Everyone was attentive and friendly. Jim DeRosa was very helpful and I look forward to doing business with him again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!
Had Tim as my service advisor and he was absolutely
Had Tim as my service advisor and he was absolutely amazing. Phenomenal service from all the mechanics & great service all around. Will be the only Audi dealership I take my S3 to! Highly recommend Tim & Audi of Hoffman Estates.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!
Tim Machonga of Audi Hoffman Estates when above and
Tim Machonga of Audi Hoffman Estates when above and beyond to help us! He is an all star! The maintenance crew did an awesome job on my car! Couldn’t be happier!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
The team was very thorough with my vehicle also hand d
The team was very thorough with my vehicle also hand d hand washed it I so appreciate the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Everyone was very friendly and professional and had my
Everyone was very friendly and professional and had my car when promised. Would come back again to have my car serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!
Always professional, supportive and at cause to excede
Always professional, supportive and at cause to excede this customers expectations which is appreciated very muchb
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!
Excellent work by Tim and the service dept.
Excellent work by Tim and the service dept. at Audi of Hoffman Estates. Tim guided me through the whole claims process and stayed on top of the warranty company. Appreciate his strive for service excellence. Your hard work did not go unnoticed!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.