Reviews
Dependable, friendly, thorough Service is always explained and I feel confident it us done correctly. The location is always clean and welcoming.
Dependable, friendly, thorough Service is always explained and I feel confident it us done correctly. The location is always clean and welcoming.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to know our team always explains service thoroughly so you can trust the work on your Audi Q5. It’s great that our facility feels clean and welcoming to you. We appreciate your comments and look forward to assisting you again.
Easy / smooth Smooth experience. Everything explained and handled with ease. Not sure what else
Easy / smooth Smooth experience. Everything explained and handled with ease. Not sure what else
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to hear your service visit was seamless and that every step was clearly explained. We appreciate you trusting us with your Audi. We look forward to helping you again.
5 Jim was very polite and helpful! I was happy with The experience. The entire staff did a great job!!
5 Jim was very polite and helpful! I was happy with The experience. The entire staff did a great job!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Audi Q5 service. We’re glad our team provided polite, helpful assistance throughout your visit.
My experience with Audi Hoffman Estates was extremely disappointing. From the moment I arrived, it felt like my service advisor couldn’t have cared less about the issues I was trying to explain. They rushed me through describing the problems instead of actually listening. Once again, I was told they “couldn’t find anything wrong,” despite the fact that my vehicle continues to have multiple ongoing issues. It’s incredibly frustrating to repeatedly hear that nothing is wrong when the problems are obvious during normal driving. To make matters worse, when I picked up my car there was no explanation of what was checked, no follow-up, and no effort to discuss the concerns I brought in. It felt like they just wanted me out the door. The service advisor couldn’t get out of there fast enough. This level of customer service and lack of communication is unacceptable. I expected much more from an Audi dealership.
My experience with Audi Hoffman Estates was extremely disappointing. From the moment I arrived, it felt like my service advisor couldn’t have cared less about the issues I was trying to explain. They rushed me through describing the problems instead of actually listening. Once again, I was told they “couldn’t find anything wrong,” despite the fact that my vehicle continues to have multiple ongoing issues. It’s incredibly frustrating to repeatedly hear that nothing is wrong when the problems are obvious during normal driving. To make matters worse, when I picked up my car there was no explanation of what was checked, no follow-up, and no effort to discuss the concerns I brought in. It felt like they just wanted me out the door. The service advisor couldn’t get out of there fast enough. This level of customer service and lack of communication is unacceptable. I expected much more from an Audi dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
He did a lot for us thank you so much for all the help and such a amazing soul
He did a lot for us thank you so much for all the help and such a amazing soul
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience with Carlo. We’re glad he could assist you and pleased to hear his support made a difference. Enjoy your Audi and feel free to reach out if you need anything else.
Great services Excellent customer service I would highly recommend the dealership to my friends and famies
Great services Excellent customer service I would highly recommend the dealership to my friends and famies
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to know our customer service met your expectations and that your Audi Q5 received excellent attention. Thank you for referring our service to friends and family. We look forward to caring for them too.
Set up my appointment with Andy E, Service Director - car was taken on time, diagnosed and I rec'd a very nice video of the inspection/issue (MIL light had come and gone - turned out to be temp sensor #2). Diagnosis and repair was done very quickly and Tim (advisor) was excellent in keeping me informed. My Q was washed and car runs great.
Set up my appointment with Andy E, Service Director - car was taken on time, diagnosed and I rec'd a very nice video of the inspection/issue (MIL light had come and gone - turned out to be temp sensor #2). Diagnosis and repair was done very quickly and Tim (advisor) was excellent in keeping me informed. My Q was washed and car runs great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the video inspection and prompt diagnosis of the sensor issue. We’re glad your Audi Q5 is running smoothly and that you were kept informed throughout. We appreciate your trust in our service team.
Adam was helpful, but not pushy, listened to what I wanted, explained my contract Checked on me afterwards
Adam was helpful, but not pushy, listened to what I wanted, explained my contract Checked on me afterwards
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s great to hear that Adam took the time to understand your needs and guide you through the contract process without pressure. We’re glad he followed up after your purchase. Enjoy your Audi.
I don't know how to get in this text again. Every question you asked I rate a 5. And as I said Carlo is very professional and knowledgeable. He took the time to sit in the car with us and go over the dashboard, radio, and any questions we had. Your showroom is state of the art and it is a pleasure to buy a car from Carlo at the Hoffman Estates dealership
I don't know how to get in this text again. Every question you asked I rate a 5. And as I said Carlo is very professional and knowledgeable. He took the time to sit in the car with us and go over the dashboard, radio, and any questions we had. Your showroom is state of the art and it is a pleasure to buy a car from Carlo at the Hoffman Estates dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team walked you through your Audi Q7’s controls and that you enjoyed our showroom environment. Thank you for the perfect ratings. We look forward to helping with any future questions or service needs.
He was welcoming, supportive, and very easy to work with. Answered all my questions and quickly got me on to my day. He is the reason why i returned to this Audi versus the other.
He was welcoming, supportive, and very easy to work with. Answered all my questions and quickly got me on to my day. He is the reason why i returned to this Audi versus the other.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review. We’re glad our service advisor made your Audi SQ5 visit welcoming, answered your questions clearly, and got you back on the road quickly. We appreciate your continued trust in our service team.