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Lexus of Chattanooga

(1,190 reviews)
Visit Lexus of Chattanooga
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (855) 551-6435 (855) 551-6435
Used (855) 608-1529 (855) 608-1529
Service (855) 608-7684 (855) 608-7684

Reviews

(1,190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Chattanooga from DealerRater.

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Walkin Purchase

I have now owned 3 Lexus vehicles. Lexus of Chattanooga always provides courteous and efficient service no matter what the need is. They always go the extra mile to provide us customers what we pay for. Thanks for my Rx 350....I love it! Fred Fortson is much appreciated for this deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

No problem, Melissa, we're excited knowing that you love your new RX 350! Thank you so much for being loyal with us, we enjoy every time we get to work with you. We look forward to your next visit!

Purchased a new Lexus NX

I looked and priced the NX for 2 years at several different Lexus dealerships. I stopped by Lexus of Chattanooga for the 3rd time [the first 2 were unsuccessful] and that’s when Fred Fortson helped me. He found the exact car I wanted and was able to get the price to what I wanted. He was very professional but mostly I felt he was honest with me. I will definitely buy my next Lexus from Fred!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the review, Paul! We're glad to hear you had such a great experience working with Fred!

Excellent / Informative Experience with Everyone Involved.

Very pleasant experience. Buying or leasing is always a struggle but this team operated very smoothly. My wife and I have purchased several cars over the years but had never considered leasing. We were guided in this direction by Mr. Fred Fortson through thoughtful and considerate questions regarding our wants and needs related to acquiring a superior car tailored to our lifestyle. He was very generous with his time and patience. Mr. Fortson made sure that we met with the people who were the experts in the field of discussion at the moment. Philip Foster demonstrated excellent knowledge about the functionality of the car and it's electronics. He was very helpful in getting us a basic understanding such that we felt comfortable driving away from the dealership. The financial person, Leigh Ann Morgan, made the actual paperwork process quick and less intimidating. My wife and I felt very comfortable about driving from the dealership home knowing that we had a team to call on at ANY time we felt in need of a helping hand. Would recommend them to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the detailed review! We're very happy to hear our team helped provide you with such a smooth car-buying experience. We appreciate your business and look forward to seeing you back!

Wonderful experience.

Great Detailed Service. Great cars. Best customer service!! Will be recommending Lexus of Chattanooga to everyone I know who is looking for a new car. Thanks again Mr. Fortson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the kind words and recommendation!

Happy GX460 Owner

My Salesman Fred Fortson was absolutely the best salesperson that I dealt with during my trips at a total of four area dealerships. He was heads and shoulders above everyone that I came in contact with while trying to buy a Luxury car. From the time I met him he was friendly and courteous. Fred was extremely professional, knowledgeable and Sharply dressed. He explained every single feature on my GX460 and made me and the family feel very comfortable throughout the process. I will definitely recommend Lexus of Chattanooga and Fred Fortson to all of my family members, friends and coworkers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Fred is a key member of our sales team and he'll be happy to hear of your kind words! Congrats on your shiny, new GX460 and please let us know if there is anything else we can do for you! We welcome you the Lexus of Chattanooga family!

Best Dealership in Chattanooga!

We have bought a few cars from Ralph Paty at Lexus of Chattanooga, and the experience always exceeds any expectation! Ralph is knowledgeable, not pushy, and is able to immediately understand what car best fits your needs. Ralph always makes you feel like you are the first priority. The service and convenience is second to none! Leighann was excellent in the finance department as well! The car is pretty great too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ralph is a key part of our team and we're happy to hear that you've enjoyed the car buying experience with him! Thank you for being a loyal Lexus of Chattanooga customer, congrats on your shiny, new Lexus and please let us know if there is anything else we can do for you!

Fantastic People, Wonderful Experience!

I leased my new RX from the fantastic team at Lexus of Chattanooga. I say team, because they ALL were a part of my buying process and EVERYONE made me feel welcomed and appreciated. As a woman, it is often difficult to purchase a vehicle; you are made to feel as if you should have a man with you, you are showed the cup-holders and vanity mirrors instead of the performance features, etc. These folks; Ralph Paty who greeted me with the door opened, got me coffee and showed me my first lexus on my first trip in, Fred Fortson who explained my lease vs purchase options, Reggie Elder who sat with me and discussed the benefits of the RX vs the Mercedes, Infinity, Audi and BMW counterparts when I came in for a third time, and Larry Holder who brought me the final vehicle I wanted to drive to my office! These guys truly are a team and are more concerned with customer relationships than just making the sale. When I decided on the RX I finally purchased, Leighann Morgan the Finance Manager was AMAZING. She was able to secure the right lease option for me as well as provide me with no out of pocket expenses for the entire lease.... I'm sold on my new RX, I'm sold on Lexus of Chattanooga!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wr pride ourselves on working together as a team to deliver a top-notch car buying experience and we're very happy to hear that you think our team is doing a good job of it! We're excited to have you become apart of the Lexus Of Chatanooga family and enjoy your new RX, we know you'll love it for many years to come! Please let us know if there is anything else we can do for you!

Excellent!!!

Great dealership and even better customer service! I went there to buy a used car wanting to save some money. Thanks to Fred Fortson who took time to work out all the options for me, I got a brand new 2018 model! He was not pushy and willing to help me get what I wanted as best he could! Definitely would recommend friends and family to go see Fred at Lexus of Chattanooga.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Danielle! We love surprising our customers with an unexpected deal on a new Lexus, it always puts a smile on our faces. Please let us know if we can do anything more for you, and have an awesome day!

Amazing experience!

So pleased with our purchase at Lexus of chattanooga! Ralph was a great help and made the process a breeze! Everyone we spoke with was extremely informative and helpful. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear it! Thanks so much for your kind words and recommendation!

Best Salesman Ever!

Seriously, Ralph Paty @ Lexus of Chattanooga is the best car salesman I’ve ever dealt with. He made the whole experience of buying a car so easy. Just told him what I wanted and he made it happen. No haggling about price! Great guy to deal with. I would definitely recommend to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the nice review! We're so glad Ralph was able to help give you such a great car-buying experience! We really appreciate your business and look forward to seeing you back!