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Lexus of Chattanooga

(1,190 reviews)
Visit Lexus of Chattanooga
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (855) 551-6435 (855) 551-6435
Used (855) 608-1529 (855) 608-1529
Service (855) 608-7684 (855) 608-7684

Reviews

(1,190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Chattanooga from DealerRater.

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Thank you, Reta Maynor.

Our sales person, Reta Maynor, searched diligently to find us the vehicle we had requested. She was very helpful in maneuvering us through the purchase process. We appreciated her knowledge and willingness to assist us. Should the occasion arise, we would certainly return to her for assistance with a future purchase,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear Reta was such a pleasure to work with! Thanks so much for your nice review!

unbelievable sales experience

I thought I would never buy another car from a dealership because of passed salesmen at other dealerships. But Curry Stone at Capitol listened to me about what I was looking for, and to my surprise, was able to get me in a Lexus at the price I was looking for. The whole sales staff was outstanding. The service manager was also great to work with on a couple of minor issues that needed fixing after the sale. Curry has also been a great help after the sale. I tip my hat to Mr. McKamey and all his staff at Capitol.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ralf made our experience of purchasing our Lexus amazing.

Ralph was a delight to work with. Everyone should ask for him. He made my husband and myself feel really comfortable and his knowledge of our Lexus was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Ralf Paty made my experience of purchasing my new Lexus exceptional. This is the second Lexus purchased at this location. The whole experience with Mr. Paty was flawless. I will be sending everyone that is buying a Lexus to him. BEST EXPERIENCE EVER!!

Finally, got that Lexus!!

My salesman, Mr. Fortson is very knowledgeable, and patient. He shared a lot of information throughout the process. I was able to take my time and make the decision between 3 vehicles without any pressure. I did purchase the car that I wanted. My experience was awesome, and I am very happy with my purchase. I will recommend him to all of my friends and anyone who ask. Thanks Fred.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Purchase of a new vehicle by a repeat customer.

We had bought a used Lexus three years ago from another dealership. Since we lived in Chattanooga we started using Lexus for our maintenance on our vehicle. When it came time for us to buy a new vehicle it was a no-brainer. We were not disappointed. We never felt any pressure and the salesman (Ralph Paty) was beyond professional. Our experience was nothing short of exceptional and would definitely recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

If you have to work a deal, this is the place!

My advisor Fred Fortson earned a 5 Star because he was approachable, professional, patient & pleasant! I especially liked that I only had to deal with him avoiding those distractions. I'm so surprised these days that folks don't know their products & have the knowledge needed w/out having to ask somebody else. Also meaningful was I left satisfied w/ my deal. That almost never happens. Classy professional in a Class A Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

GS 350 F Sport

Salesman, Ralph Paty, knew the exact car I wanted and went above and beyond to find it. He did a very thorough job of showing me how to operate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Delightfulcustomer

Great place to buy a car. Our salesperson was very helpful in assisting us with our purchase. Fred Fortson a tru professional and not pushy at all. He made sure that we had all the time we needed to make a decision on our car. I will definitely refer customer to Fred and Lexus of Chattanooga

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome!!!

I had a wonderful experience at Lexus of Chattanooga. The price was great. The car has low mileage and the inside was in great shape. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

1 had went to dealership for service

I was gonna be getting a new car for Christmas. I chose my salesperson of choice but was not permitted because of another salesman butted in. They mr smith decided he would’ve my sales person which I didn’t think was right. After thinking an praying much I just went an found my car of choice at flow Lexus in nc

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
140 people out of 140 found this review helpful.
Dealer response

Thank you for your feedback. We’re sorry that you were unable to work with the salesperson that you had hoped to work with and apologize if there was any misunderstanding. Please contact our sales manager, Cary Smith, at 423-499-9095 so we can iron out any differences and work to earn back your business.

Consumer response

I have tried to contact this dealer but they want return phone calls.i don’t understand why they doo like this. A person should have salesman of choice an my friends all wonder an they have bought there to. They don’t return calls,,,,