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Bloomington Normal Auto-Mall

(159 reviews)
Visit Bloomington Normal Auto-Mall
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (309) 807-0071 (309) 807-0071
Used (309) 378-8072 (309) 378-8072
Service (866) 744-5446 (866) 744-5446

Reviews

(159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very Helpful

I visited Grossinger Motors in December spoke with Pierre C. I was looking to purchase a new or used car for school. I told him I wouldn't be ready to purchase until April. He treated me the same as if I was buying the same day. No pressure or games just straight foward conversation. He still calls to check on my status.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Ali Flynn, we're so glad that we were able to go above and beyond your expectations! Thank you again for the great review!

Nice Job

Visited Groosinger Motors with my neice who was looking for her first car. We had Pierre as our salesman, who was very personable and friendly. We were there on a cold night so once we selected a few cars to look at he pulled them inside and went over features on each of them. After the test drive he gave us the car history and inspection report. Never been to a dealer that helpful, great experience. When visiting Grossinger look for Pierre, you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Christopher Calloway, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Grossinger Subaru!

Great people to do business with

I bought my first Subaru last month at Grossinger Subaru. I worked with Pierre and he was very helpful and cool. On the test drive he showed me how the new technology and safety features work. I enjoyed the overall experience. I will recommend my friends and family to Grossinger and Pierre.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevinsjones, thank you so much for your high rating! Thank you, and have a fantastic day!

Great Armosphere and beautiful store

My wife & I visited Grossinger Subaru and spoke with Pierre Campbell. Pierre was very knowleable, helpful and patient with our needs and concerns. The store was just remodeled and looks great. If you're looking for a new Subaru, I recommend Pierre and Grossinger Subaru for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Purchased my pre-owned Equniox with Mark Cotton, he was low-pressure and wanted to make sure all my needs were met with my vehicle while still staying in my budget. New or Pre-owned I wont go to anyone else for a vehicle! Thanks Again Mark!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great person to deal with

Had a great experience at Grossinger Motors purchased a Volkswagen. Young man named Austin assisted me through the entire process, his knowledge in regards to the cars options and safety were right on point. I would recommend you check out this dealership and its new facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Job

Austin did a great job with helping us find the perfect ford explorer. We had been looking for a while and came into the dealership to look at two others before this one came in. He let us know every time one came in. The third time was a charm! I hope Grossinger keeps up the great work, the reputation since they have taken over has improved tremendously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

I had a wonderful experience buying my car here. Austin was very helpful and knowledgeable. The whole process was very quick, I was in and out of finance, and was very happy! I would recommend Grossinger and Austin to anyone looking to buy their next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service!

My husband and I went in to look at used vehicles. Austin was excellent to work with. Grossinger purchased our vehicle from us although we did not end up purchasing at the time. When we are ready to purchase our next vehicle we will be back in to work with him. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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great sales transaction

bought a 2017 subaru legacy from Austin gave me a great deal and answered all my questions. Very knowledgeable on cars and options they have. Would buy from again and recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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