Bloomington Normal Auto-Mall

Found car I wanted and no hassle wonderful communication and deal done before we got there. Kelsey was an amazing sales person and the finance manager was great as well. Would by another vehicle from them.

Kelsey Phelps was amazing I helingus get the vehicle we wanted at a price that was reasonably priced. Thanks

I nevered went to this Dealership but was interested in the Cadillac Escalade they had for Sale? If someone from the Dealership would contact me maybe we could work something out

Great team! Had the privilege of working with Kelsey Phelps on a trade in. She was extremely helpful, patient, knowledgeable and most importantly - she didn’t put any pressure on me to get a deal done!!!

After searching for our perfect car/suv for a while, we ended up meeting with Patrick Snyder and chose a 2017 Cadillac XT5 and couldn’t be happier with his service and our new to us suv. If you’re in the market for a new/used car/truck/SUV, I encourage you to go see Patrick and get a deal like we did!! Thanks again for making it easy.

I would stay away from this Mercedes dealership!!! I drove 4 hours with a check in hand to purchase a very expensive used convertible 2020 Mercedes e amg which was certified cpo. I was told the car was in mint condition and had Annie the salesperson check it out personally before we drove 4 hours. When we got there we noticed the bumper was protruding out where it meets the side fender and it was hanging out one inch from the bottom of the car. The dealer clearly knew this because the pictures they used on cars.com did not show the issue but when you get down there you could clearly see the bumper was loose and a piece broke off. They claimed it was from a car wash. The bumper had pulled off from a cement parking curb or it bottomed out from a low driveway. Either way, the car was damaged. The certification report listed the bumper was fine. I had a check to purchase the car and the dealer said they would not fix the bumper that was hanging off low on this $50,000 Mercedes 2020 convertible. To make matters worse, we test drove the car and both the passenger and driver side windows whistled loudly as we drove. Again, Annie and the sales manager refused to do anything to fix the issue before we bought the car. They also were agitated that I even suggested it was thier responsibility to fix this certified CPO car. Don't waste your time dealing with these people as the cars they are selling as Mercedes certified are not living up to the Mercedes certified standards. I strongly advise you to stay away from this dealership and Annie and her sales manager.

This dealership is outstanding. If you're interested in a car from them, make sure to ask for sales rep Joe Rappa. He will treat you right. He is courteous, honest and a pleasure to work with!!

Super positive car shopping experience. Did not feel stressed or pressured at all, which was nice. ended up taking a car home the same day we came in.

Mike Elliott was our sales rep and he was 5 star excellent. Paperwork was completed on time and the sales process was as smooth as it could have been.

Great customer service with Kelsey, she was responsive and helpful throughout the process. It was a great experience!