Bloomington Normal Auto-Mall

If you're in the market for a vehicle, do yourself a favor and give Bloomington Normal Automall a chance. It was, without question, the best car buying experience I have ever had, and honestly, the best I have ever heard of. I traveled in from out of state, and my salesperson, Ali, made the entire process incredibly easy. He was responsive, honest, and helpful from the very beginning. We handled almost everything over the phone before I arrived, and when my train was unexpectedly canceled, he even held the vehicle for me for an extra week without any hassle. That level of customer service is hard to find. Ali and his Sales Manager, Mike, were outstanding to work with. There were no games, no surprise fees, and no pressure to purchase unnecessary add-ons or gimmicks, which is especially rare when you are not financing. Honestly, it almost felt too good to be true because I kept expecting there to be a catch. I have purchased several vehicles over the years, and there is almost always something extra that dealerships try to slip in at the last minute. Instead, everything was exactly as they promised from the beginning. That level of honesty and transparency is incredibly refreshing and one of the biggest reasons this was the best car buying experience I have ever had. They also respected my time. They knew I was in a hurry, and I was in and out in about an hour. The dealership was clean, organized, and everyone I interacted with was friendly and professional. Even though Bloomington Normal Automall is about three hours from where I live, I will absolutely check their inventory first the next time I am shopping for a vehicle. The drive is well worth it for honest people, outstanding service, and a completely stress free buying experience. I cannot recommend Ali, Mike, and everyone at Bloomington Normal Automall highly enough. If you are shopping for a vehicle, do yourself a favor and experience it for yourself. You will not regret it.

Ask for Nathan when you need assistance and service, exceptional! Very thorough in checking to make sure you get what you need. Good with his promises fast-convenient perfect. Great Shop to take your Subaru to for work that you might and your maintenance

The vehicle was not as described and damage was not shown on pictures. The vehicle had a hesitation, I was to all awd vehicles do that, which isn't true.

Great sales experience with my purchase of a used 2021 Audi A4 - even though I live in the Chicago area. All around great deal and great support staff to help with a quick purchase decision. And special shout out to John Bode, who went out of his way to inform me 2 years after I bought the Audi, that he found the 2nd key ($850 cost!). Awesome service i would say. Thanks again!

Found car I wanted and no hassle wonderful communication and deal done before we got there. Kelsey was an amazing sales person and the finance manager was great as well. Would by another vehicle from them.

Kelsey Phelps was amazing I helingus get the vehicle we wanted at a price that was reasonably priced. Thanks

I nevered went to this Dealership but was interested in the Cadillac Escalade they had for Sale? If someone from the Dealership would contact me maybe we could work something out

Great team! Had the privilege of working with Kelsey Phelps on a trade in. She was extremely helpful, patient, knowledgeable and most importantly - she didn’t put any pressure on me to get a deal done!!!

After searching for our perfect car/suv for a while, we ended up meeting with Patrick Snyder and chose a 2017 Cadillac XT5 and couldn’t be happier with his service and our new to us suv. If you’re in the market for a new/used car/truck/SUV, I encourage you to go see Patrick and get a deal like we did!! Thanks again for making it easy.

I would stay away from this Mercedes dealership!!! I drove 4 hours with a check in hand to purchase a very expensive used convertible 2020 Mercedes e amg which was certified cpo. I was told the car was in mint condition and had Annie the salesperson check it out personally before we drove 4 hours. When we got there we noticed the bumper was protruding out where it meets the side fender and it was hanging out one inch from the bottom of the car. The dealer clearly knew this because the pictures they used on cars.com did not show the issue but when you get down there you could clearly see the bumper was loose and a piece broke off. They claimed it was from a car wash. The bumper had pulled off from a cement parking curb or it bottomed out from a low driveway. Either way, the car was damaged. The certification report listed the bumper was fine. I had a check to purchase the car and the dealer said they would not fix the bumper that was hanging off low on this $50,000 Mercedes 2020 convertible. To make matters worse, we test drove the car and both the passenger and driver side windows whistled loudly as we drove. Again, Annie and the sales manager refused to do anything to fix the issue before we bought the car. They also were agitated that I even suggested it was thier responsibility to fix this certified CPO car. Don't waste your time dealing with these people as the cars they are selling as Mercedes certified are not living up to the Mercedes certified standards. I strongly advise you to stay away from this dealership and Annie and her sales manager.