Bloomington Normal Auto-Mall

4.1 out of 5 4.1
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Bloomington Normal Auto-Mall Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2019

The ALL NEW Bloomington-Normal Auto Mall has a strong and committed sales staff with many years of experience satisfying

...

our customers' needs. Feel free to browse our massive inventory online, set up a test drive with a sales associate, or inquire about financing! The Bloomington-Normal Auto Mall is the premier dealer that sells new & used vehicles to customers in the surrounding cities such as Galesburg, Pontiac, Savoy, and Decatur. We carry a complete selection of new & used vehicles available in our dealership located in Normal, IL. We strive to make Grossinger your one-stop shop for all your car buying needs.

Service

Wheel Balance

$69 and up*

Oil, Filter Change

$39.99 and up*

Tire Rotation

$20 and up*

Battery Service

$199 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 2, 2019

    Cory Raly gave me some of the best service anyone can ask for. I believe he did wonderful job making sure a was happy and satisfied with my new car before... I left the dealership. Thanks Cary!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lucius, we are so happy to read such a great review about Grossinger Subaru! Please don't hesitate to reach out if there's anything additional we can ...do for you.

  • 2.0 out of 5
    July 21, 2019

    On the website the car was cheaper than it was at the place. The price the man originally said changed and that's without a warranty. The engine light... was on when we test drove the car. The man said that we could have a warranty then he went back on it. I live relatively far away so it's like we drove out there for nothing. On the website there's nothing about an engine light or no warranty on the car. I work hard for my money. I don't want to throw it away on a car that needs work done on it.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we regret to hear that you are disappointed with your experience at Grossinger Subaru. When you have an opportunity, please contact us at (309)... 370-4773 so we can work with you to resolve your concerns. Thank you, and take care.

  • July 29, 2019

    I contacted Brandon for a new car purchase out of state. He was responsive, provided great education, and was good to work with. Will ask to see him for... our next car!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Grossinger Subaru as your ...first choice for service!

  • 1.0 out of 5
    July 12, 2019

    I wish I could rate this place zero stars because I would. I have been treated so bad by this place I will make it a point to leave a review on EVERY website... I can possibly find.Horrible place to go for a vehicle. This is my first time writing a review but I don’t want people going through what I did. Have been having problems with my car since I got it 8 months ago.The people that work here DON’T care about you. They always have new people working which is a red flag. They ALWAYS have attitudes and that goes for EVERYONE .Had a flat tire and had to call five times and no one ever called me back. Left voicemails and kept getting the run around asking about my warranty.Started calling them when they opened at 9am and they ignored me and no one called me the entire day. I will drive to Peoria for any future work. I Have had three other bad experiences . I have been told from other car care centers that they hear these reviews about this establishment all the time. They don’t care about their customers it’s disgusting. Never have been treated this horrible from a place of business in my life.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Diana, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really le...t you down. Please contact our Manager at (309) 370-4773 so that we may ensure your experiences with our dealership are more pleasant moving forward.

  • 1.0 out of 5
    May 23, 2019

    I had such a horrible experience at this place! The salesman was rude and did not know what he was doing then passed to another sales man and same issue,... to then be directed to general manager. I got approved for the car I wanted but they were money hungry. All they want is your money and don’t belive the prices! I would not recommend for you guys to go there. Don’t waste your time!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi David, I am very sorry about your experience. It is not what we wish for anyone visiting our store. I would definitely like to do whatever I can to... correct this for you. Please feel free to email me or call me at your earliest convenience. My email is jmonninger@gautogroup.com, my direct line is 309-319-2252. Thank you and look forward to hearing from you. Jeffrey Monninger, General Manager

  • 5.0 out of 5
    May 9, 2019

    Our salesman created an excellent experience. He had deep product knowledge and took the time to walk both myself and my wife through the features of the... car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of ser...vice to you again in the future. Best wishes, Grossinger Subaru

  • 1.0 out of 5
    January 10, 2019

    No service after the sale. Bought new Subaru Outback. Engine completely filithy. Brand new. Rear wiper was broke when I bought the car. Brandon Davis... assured me he would take care of it. Did not happen bought the vechile in September of 2017. Have 7000 miles on it after 16 months. They have ruined the joy of owning a new vehicle. Don’t enjoy it all.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 8, 2019

    We were in the market for a used car for my son after he wrecked his truck. I was looking everywhere online and Brayden contacted me right away and kept... looking for something that would fit exactly what I told him we needed. Definitely recommend talking to him

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 4, 2019

    We purchased this Sportwagon from a great dealer (and salesman)! The experience went smoothly and the car meets our expectations. Brayden knew exactly... what we wanted and didn't try to steer us to something else. THAT was appreciated!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2018

    Grossinger Bloomington-Normal Auto Mall is a pleasure to work with. I know many of us do not look forward to the dealership experience when purchasing... a car. However, my wife and I found the experience at Grossinger to be very pleasant. We would not hesitate to walk back in there tomorrow to make another car purchase. Our salesman, Brayden Miller was great to work with and made the entire process completely painless. Working with Brayden made the experience very pleasant, stress free and personable. We definitely recommend Brayden Miller at the Grossinger Bloomington-Normal Auto Mall for your next new or used car purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews