Reviews
Wonderful experience.
Wonderful experience. Nistor Katkus was so helpful and friendly and very informative. Timothy in financing answered all of our questions and made the process easy to understand.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave a five-star rating and review for Lithia Chrysler Jeep Dodge of Wasilla. We are thrilled that we were able to deliver a memorable experience that exceeded your expectations. Thanks for your support and your business. We hope that we can be the future home of all your vehicle needs. If you need assistance, do not hesitate to reach out. Have a wonderful day!
Nistor Katkus was absolutely wonderful during our buying
Nistor Katkus was absolutely wonderful during our buying of a new vehicle. I would recommend his helping anyone in purchasing a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your new vehicle! Thank you for giving our dealership this wonderful 5-star review. We always strive to provide top-quality service to every guest, and we are pleased to know you had an amazing experience working with our Sales Team here at Lithia Chrysler Jeep Dodge of Wasilla. Thank you for your recommendation, and we hope you continue to visit us for all your future automotive needs.
Was never contacted back to let me know if truck was
Was never contacted back to let me know if truck was available or if they were willing to ship which was my initial question.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I appreciate you taking the time to share your feedback regarding your recent experience with our Sales Team here at Lithia Chrysler Jeep Dodge of Wasilla and would like the opportunity to discuss the level of communication you received when calling to inquire about a vehicle. Can you please reach out to me at your convenience? I look forward to hearing from you. Travis Schnebly General Sales Manager Lithia CDJR of Wasilla 907-631-7000
We had been looking for the right vehicle for over a
We had been looking for the right vehicle for over a year. They worked really hard to find what we were looking for and ensure we were the first to check the vehicle out once it hit the lot. The financing was the easiest process I have ever been a part of. The customer service was phenomenal. Will be buying our next truck from them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Amber, thank you for taking the time to leave a positive rating and review for us at Lithia Chrysler Jeep Dodge of Wasilla. We're happy our Sales Team could meet your expectations. Please don't hesitate to reach out if there's anything additional we can do for you.
As usual my experience with my service advisor Joe Grubb
As usual my experience with my service advisor Joe Grubb was excellent. I took my Ram 2500 in on December 22nd for a airbag recall. Unfortunately the tech who worked on my truck damaged the headliner. I brought it to Joe’s attention and he was quick to provide a solution. My truck is now being scheduled to have the headliner replaced. I would definitely recommend Joe as your service advisor but I also would recommend that you check over your vehicle after any repairs and bring any problems to his attention. This is the second time my truck has had some damage after a repair. The last time I didn’t catch it until later so I took care of it myself since it was a minor repair. Thanks Joe.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review and feedback. Reviews like yours make our dealership better. Thank you for trusting our Service Team with your RAM 2500 and we hope you continue to choose Lithia Chrysler Jeep Dodge of Wasilla for your automotive needs. Should you need anything else, please feel free to reach out.
Outstanding service advisor and technician.
Outstanding service advisor and technician. The communication between the two of them and us, as the customer, was accurate, informative and timely. The service advisor kept us apprised of the repair status every step of the process, as most of us know, this doesn’t always happen. Kudos to your dealership and staff!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to learn that you had a very efficient five-star experience with our Service Team. That's exactly what we like to learn. Thank you for bringing your vehicle to us at Lithia Chrysler Jeep Dodge of Wasilla. We hope you continue to choose us for your maintenance needs. Take care.
Got my lightly used 2019 F350 from here last week, Nistor
Got my lightly used 2019 F350 from here last week, Nistor and Gina helped me along with Travis and Mitch. They took it in on trade from a gentlemen buying a new jeep and cleaned it up all nice and posted it online where I found it. I Purchased it sight unseen over the phone, which I normally wouldn’t do, but Nistor took many pictures for me, he took videos, and took my multiple phone calls to answer all my questions, he really went above and beyond to make the entire experience streamlined and easy for me. I live in a remote part of the state and I had been looking for a very particular combination of options in a truck for over a year close to 2 years now and was tickled to find one so close of a match only 80 miles from my remote hometown. I had started to look nationwide and was considering driving one up the Alcan because I just wasn’t finding the particular option combination I wanted for a somewhat reasonable price. Until I found this gem that is. After putting a deposit down and signing agreements they held the truck for me for over a week despite the holiday and some severe inclement weather that delayed my travel to get the truck. They also assisted me in the logistics of getting a top quality spray in bed liner installed by a local and reputable shop so that was all done when I arrived. The truck is great, it actually exceeds my expectations on what I was looking for, and still has original warranty plus an extended warranty. The only bug was the bedliner place forgot to plug the tailgate back in but that was a simple 5 minute fix. The price point made this truck a great deal and Overall I am Very satisfied with my experience and while I won’t be needing another vehicle for a while I would recommend shopping lithia in wasilla if somebody was looking for a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for taking the time to leave us such a wonderful 5-star review, and congratulations on the purchase of your 2019 F-350! We are so delighted to learn that our Sales Team made sure to exceed your expectations and provide you with pictures and videos, as well as take several phone calls to make sure you were completely comfortable making this purchase remotely. Thank you for also pointing out how they could accommodate you and hold this truck until after the holidays and inclement weather. We appreciate your recommendation and welcome you back here at Lithia Chrysler Jeep Dodge of Wasilla for any automotive assistance you require.
I contacted Robert Baskett about a recall repair needed
I contacted Robert Baskett about a recall repair needed for my Jeep. He took my Jeep in that day, told me it would be about half an hour to fix. It was fixed in 28 minutes. They did the work fast, Robert was extremely professional and courteous. I highly recommend taking your vehicle to Lithis Chrysler Jeef Dodge Ram of Wasilla for any repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this 5-star rating. It was our pleasure working with you. We appreciate you sharing this about our team at Lithia Chrysler Jeep Dodge of Wasilla.
Gina was absolutely incredible!
Gina was absolutely incredible!! She was extremely communicative and such a breath of fresh air to work with. She got me into the Jeep I wanted and was the best sales person I've ever delt with! Just incredible from start to finish!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Jessica. Thank you for taking the time to leave us a positive review. We are happy to learn that our Sales Team was able to help you find a great vehicle and was able to make the overall experience at our dealership fun and stress-free. If you ever need help with your vehicle, feel free to reach out to us here at Lithia Chrysler Jeep Dodge of Wasilla. Have a wonderful day!
Awesome experience, my salesman and Mitch from finance
Awesome experience, my salesman and Mitch from finance are great to work with. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Millie Karlinger, thank you for taking the time to leave a 5-star review for us at Lithia Chrysler Jeep Dodge of Wasilla. We're happy we could meet your expectations! Our team is available should you require any extra help.