Todd Wenzel Buick GMC of Davison

Estimated an hour for service and took over 2.5 hours with no communication and very little engagement from staff

Made a service appointment a week in advance. Dropped car off for transmission issue. Car sat at dealer a week and a half untouched! No calls returned. Went to pick car up and walked in on 7 employees sitting In the service office like it was social hour. Two were sitting on a desk. Only the porter asked If we needed any help.

Overall bad experience from the service department to the management team

Friendly, kept in contact thru process of truck arriving at dealership. Also watched and offered other trucks thru the 2022 inventory issues.

Customer service girl Crystal in service was rude on the phone and not very friendly in person. Will not deal with her again.

Highly recommend Mallory at Todd wenzel. She always remembers me and is very welcoming. She worked hard to find me a great deal and find me the exact vehicle I was looking for! I’ll refer all my friends and family to her! She’s truly an asset to Todd wenzel buick gmc.

I love Todd wenzel buick gmc in davison. I’ve bought tons of new vehicles but they really went out of there way! Mallory is our family’s sales lady! She’s the best in the business! Brad was amazing in finance!! Tom I’m not sure what he does but he’s hilarious! Troy helped me learn those fancy features ! Everyone seemed happy to work there and that’s what I like best , they’re a great team! Go to Todd wenzel, go see mallory!!

I'm on my 3rd lease through this dealership. Under normal circumstances, I am usually very happy with this dealership. But right now, I'm a little upset. I was given an expected delivery date of today, the 21st of February for my new car. This past Friday (2/18), I was told that it was in Plymouth. Today I was told it was in Flint. Exactly how is it possible that delivery was made to Flint instead of Davison? Does the driver not know where Davison is? This is a delay that I just find unacceptable. I have better things to do than sit around all day waiting for delivery, especially since I have no idea when it will be delivered. I do not want this review to negatively reflect on my salesperson. She was great. I would however like an explanation for this unacceptable delay.

I am on my 3rd lease through this dealership and under normal circumstances, I am usually happy. That's not the case this time. On Friday the 18th, I was given an estimated delivery date of today the 21st. I was told that the car was in Plymouth. Today I was told that the car is in Flint. Exactly how is that possible? Does the driver NOT know where Davison is? This is not a negative reflection on Mallory. She is a great salesperson. But I find this delay unacceptable. I have better things to do than sit around waiting for a delivery, especially since I have no idea when that will be. I would really like to know why this was not delivered directly to Davison.

This dealership does advertisements making it look like the price is a large amount under what the MSRP is and then say oh that is GM Employee pricing once you get there and after you have left a deposit on the car. This dealership doing this along with GM allowing it makes it so that I do not wish to buy any GM product. They are even worse than the dealers asking above MSRP which GM is allowing as well. I can't believe that GM is going to lose a life long customer and fleet decision maker over this.