Reviews
Excellent service from the entire team; sales, finance
Excellent service from the entire team; sales, finance and manager. The salesperson went out of her way to find the right vehicle that I initially did not consider. Thank You!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Pravin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Clear Lake! We are always more than happy to assist you if anything else comes up. Take care!
Great Customer Service from the Dealer Great work from
Great Customer Service from the Dealer Great work from the entire workforce and Kudos to Eric and his team
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Zelle, the service provider is excellent with his
Zelle, the service provider is excellent with his customer service. He goes above and beyond with his customers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Very good service and repair but expensive.
Very good service and repair but expensive. Employees excellent but Mercedes dealers should not recommend totally unnecessary service like change differential oil
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (281) 554-9100.
Kieth and Alan were very easy to work with,gave me a fair
Kieth and Alan were very easy to work with,gave me a fair price and very helpful in keeping me up to date on delivery of my vehicle from the manufacturer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Stuart, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!
Repairs were done on our MB.
Repairs were done on our MB. We have only had the car a few hours. It drives just as good as it did before service was done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christy, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Made the purchase online.
Made the purchase online. Car was not ready at delivery. Salesperson was not friendly, did not know features of the vehicle. In spite of having a week to get everything ready, it took 3 hours of sitting around at the dealer to finally receive my car. Oh, and no spare key available. I was told I would have to sit around for at least another 1/2 hr to get one made. I left frustrated and disrespected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Brett Jordan Used Vehicle Sales Manager bjordan@mbclearlake.com
BJ is extremely knowledgeable and a real pleasure to work
BJ is extremely knowledgeable and a real pleasure to work with. Absolutely no pressure at any point in the process. Jerry Bush is the manager and he?s a great guy too! Highly recommend both BJ and MB Clear Lake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Allen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.
Every time I visit, I am top priority as a customer, and
Every time I visit, I am top priority as a customer, and they ensure that I am satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Scheduled my service online, always pleased with the
Scheduled my service online, always pleased with the discount for repairs scheduled in the afternoon. Loved working with Emily, she kept me informed throughout the entire process and even did her best to have my car ready early.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Debra, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!