Reviews
Outstanding service.
Outstanding service. Advisor was knowledgeable and courteous. He explained in detail my issue and how if was going to be resolved.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
My service service advisor was extremely rude , refused
My service service advisor was extremely rude , refused to expect my debit card and yelled at me . I spoke to his supervisor which apologized and was aware of the service advisor
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Apologies again for the miscommunication concerning our debit card reader. It looks like we could have run it as credit and we would not have needed your PIN. Please do not hesitate contact me with any questions or concerns going forward. John Scurlock Service Director Kia of South Austin 512-583-4805 jscurlock@kiaofsouthaustin.com
Very good to me.
Very good to me. Mister David was great!! Very professional!! Felt comfortable the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
There was no communication throughout the whole process
There was no communication throughout the whole process until I emailed the general manager and the service manager. And still the service contact didn?t return my call. Try to use Kia of Round Rock as an example they are great.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Scurlock Service Director Kia of South Austin jscurlock@kiaofsouthaustin.com 512-583-4805
Literally no communication until I emailed the general
Literally no communication until I emailed the general manager and service manager. No returned calls, empty promises to get in touch. They should look to Kia of round rock for advice on how to run a service department. I will never use them again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Scurlock Service Director Kia of South Austin jscurlock@kiaofsouthaustin.com 512-583-4805
Fast, friendly, and knowledgeable service department.
Fast, friendly, and knowledgeable service department. My experience was fantastic and I was pleased to get my cars issue resolved within an hour of arrival! Manuel was awesome!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
De’vontae was great helping me get my car serviced!
De’vontae was great helping me get my car serviced! He made sure everything was taken care of and It was super quick and easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kia of South Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I showed the representative my coupons and he agreed but
I showed the representative my coupons and he agreed but when I checked out I was told that I could only use one per transaction. Even after I explained the two coupons to the representative his response was sorry that?s just the way it is. Who does that? Kia South Austin!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Scurlock Service Director Kia of South Austin 512-583-4805 jscurlock@kiaofsouthaustin.com
Efficient and easy to get service done, polite staff and
Efficient and easy to get service done, polite staff and comfortable space to wait for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service provided by the staff.
Excellent service provided by the staff. Clean facilities and excellent amenities available in the wait area
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.