KIA of South Austin

I was so impressed with how hard Chris worked to make sure I was happy with my purchase. He was so patient with helping me decide.

Cory, my service advisor, was superb! I was in and out in 30 minutes. What a great experience! Kia of South Austin is fantastic and continues to be my dealership.

In the defense of the the dealership, my experience with the sales team was more helpful than my experience with service department. But, didn't buy a car! My car was being serviced and dealing with the service team was nonnegotiable. In fact the only reason I spoke with the salesman was, the service manager hung the phone up on me... I recieved a recall for the vehicle in the mail, a recall for the steering column and I also needed some electrical work done. Being I had bought the car used I purchased an extended warranty (having that didnt make me popular to the service team) I dropped the car off on a Monday and was told it would be ready by Wednesday.... Long story short, Kia of south Austin had my car for 8 days, they insisted I pay for the rental due to them not ordering the right parts and then, when I speak to the service manager not only did he hang up on me, he yelled at me in the process. Today I get the car back, and the vehicle wasn't cleaned, (even Walmart will give a courtesy vacuum with a oil change) and yes, I saw the sign in the waiting area saying, due to water restrictions they'll not be doing the "car ready wash", but a courtesy vacuum, and with the experience I had...The steering column is now offset, so I'm guessing I'll need to take it else where to get that fixed. I'm sure the excuses will pile on if I attempt to take it back to Kia of South Austin . Needless to say I will not be a returning customer. Very poor customer service..... Update: Brian, if the customer is your #1 you'd call me to make things right, not make public justification over a upset customers review...

Worst Experience ever. Please do not shop here. Sales Manager is a perfect example of how incompetent people fall through cracks in large corporations and land on a Sales Manager Desk. 4 hours there, pulled credit, car not available. Disorganized. Just a Horrible Experience.

Kia Of South Austin has reliable and friendly service. The service department personnel are AMAZING and very efficient. Great prices for routine and maintenance services.

Service was awesome and the personnel was awesome Everytime I come to get service everyone is very nice. I have always owned Kia's they are good cars

I have to say I saw several nice improvements from my visit a few years ago. Someone met me as soon as I pulled into the service area, three people greeted me as I walked inside. All were friendly, helpful, knowledgeable and professional. Ivon Gomez is the best!

Avoid this dealership for pre-owned cars. They list prices online and don't honor them in store. They list cars at higher trim levels than they are. The sales manager won't get out of his chair to try and make a deal. They did not want to pay for the (Kia) windshield that did not show as broken in their listing pictures but has a crack so large it will not pass inspection as is.

Avoid this dealership for pre-owned cars. They list prices online and don't honor them in store. They list cars at higher trim levels than they are. The sales manager won't get out of his chair to try and make a deal. They did not want to pay for the (Kia) windshield that did not show as broken in their listing pictures but has a crack so large it will not pass inspection as is.

My salesman (Estiban) reached out to me yesterday (8/13) that he worked with the GM (Brian) and was able to get the dealer option charge removed. I went down on my lunch break and started the paperwork. Came back after work to finish the paperwork. While in the finance office, I found out the the new car warranty was started back in February and not today because my vehicle was a "test drive" unit. I was not initial told that. My finance person (Ted) worked with the GM (Brian) and they gave me a 5/60k bumper to bumper warranty for free. After my initial bad experience, these guys worked really hard to make me happy and I ended up having a good experience. Overall, I am very happy. They work very hard to earn your business and make you happy.