Reviews
New Car
Anthony greeted me as soon as I walked up with my stepfather to get a new car. He made sure find me a good deal. If you need a new car for this year. I would go with Anthony. He is pretty good at finding the car you need need with your budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Terrible Delaership
Kia of South Austin sent me an email saying they got a shipment of new Kia Tellurides in. I called and asked a sales manager to call me so that I could buy one of them. I received no call for two days. I finally got a salesman on the phone two days later. I told him I wanted to purchase the vehicle and asked him to put a sold sign on it. I offered to put whatever deposit they required via credit card until I could get to the dealership. He told me I had to fill out a financial application online in order to put down the deposit. He said to call him as soon as I completed the application and he would take my deposit. I completed the application in 5 minutes, but he had left the dealership on personal business. When he returned he called and said the car had been sold to someone else while he was out. The sales manager called me back and was quite rude. He mentioned that they sold the car with a $10,000 dealer markup, and it was clear that they did not honor my sale because they got a higher offer. They had offered me a price and I had accepted. This should have been a done deal. Do not do business with this dealer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Brian Chury General Manager bchury@kiaofsouthaustin.com
Terrible dealership. Do not buy from them. I reached an...
Terrible dealership. Do not buy from them. I reached an agreement to purchase a vehicle. They asked me to fill our a credit application to take my deposit even though I was going to pay cash for the full sticker price. They then sold the vehicle to another customer even though I had asked them to put a sold sign on it. They sold the vehicle with a $10,000 markup over sticker price, so it is clear that as soon as they found a buyer willing to pay over sticker, they just ignored my purchase deal.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kurt, I do not think this is a fair representation of what happened. This is why we do not hold cars. Holding vehicles causes too many problems, especially on the most popular Telluride package in the USA Besides, you inquired about a vehicle in October, then received a marketing email that was valid through the end of October. November 9, 2020, you inquired again after you had received an email from the General Manager asking if you had been assisted. Your reply was that a salesperson had not contacted you to purchase a vehicle we had in stock. After reviewing your emails to the dealership, All were specific saying that you wanted to order a Telluride and wanted a sales manager to reach out to you about it. There was no sale to "honor," as there was never a formal signed agreement to purchase a vehicle. Then you just inquired again, asking what your trade value is? We never agreed on numbers Brian Chury General Manager
Great service - Fast, Efficient, Friendly
Service Advisor Arturo Salazar greeted me in a very professional and courteous manner. Arturo is a great listener and very efficient keeping me advised of the process. Exceptional service and great representative for Kia of South Austin
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Service and repair
There service department always do a great job ony vehicle. They have excellent customer service skills. This location is a great place to purchase and vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Ted Shelton
Didn't take long to fix. Started working on it the day I brought it in. Very professional and was very quick and the sales associate was very helpful.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great all around...
Great dealership, bought my car here for a good price and now i get my car serviced here. Always great service and great prices. Would recommend it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Great service
I love my Kia and Kia South Austin, best service ever today with the 24 hr road service and towing to get my tire repaired. Most reliable service I’ve ever had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Dee, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Shady dealership
This dealership is shady. They added a $2,000 extended warranty charge that I did not ask for NOR was it explained to me as required in their contract. I did ask for a printed And emailed copy of everything I signed but was not given one NOR emailed one. Shady. I have spent months trying to get it refunded but just getting the run around. Very shady.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Tj We are a transparent company We do not add a warranty until the customers sign the agreements. If you want it canceled then let me know and I can send you a link so you can simply cancel The warranty. Best Regards, Brian Chury General Manager bchury@kiaofsouthaustin.com
Shady. Don’t trust them. They added a $2,000 up charge to...
Shady. Don’t trust them. They added a $2,000 up charge to my Kia for I guess extended warranty! It was not explained to me as required by their own contract. I have spent months trying to get it fixed but only get the run around. I guess my next step is the Better Business Bureau. I’ll just keep going until they do the right thing. They also did not print or email me the contract like I asked for. I had to go thru Kia Motors finance which took 30 days to get. Shame on you Mr.Gill.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Tj We are a transparent company. We do not add a warranty until the customers sign the agreements. If you want it canceled, then let me know and I can send you a link so you can simply cancel The warranty. Best Regards, Brian Chury General Manager bchury@kiaofsouthaustin.com
I have been in contact with Mr. Chury and I truly believe he will help me fix this issue. Thank you sir. I had clearly not reached the right person.
