Premier Chrysler Jeep Dodge Ram Buena Park

Service and communication VOID! This “DEALER” has turned ghosting customers into an art form. My Jeep has been held hostage in their service department for over a week and a half. No ETA. No updates. No one picks up the phone. No one calls back. It’s like shouting into a void—if the void also had terrible hold music. I had to go full corporate escalation just to get a missing part shipped, which—surprise!—was delivered and signed for last Friday. And still… crickets. Been calling since 8 AM today. Nothing. Not even a courtesy grunt. If you enjoy being ignored while your car gathers dust, this is your place. Otherwise, run.

Every time I go for service they forget to do something, this time even though is not very important, but it's included in the package which I paid for they did not do the complementary outside car wash. Other than that every else was very good.The service technician Raidel was very efficient and helpful.

Update 02/25/25 Definitely the best service department! I keep coming back to Raidel. Personally I feel happy and safe when I hand my keys over to him. I know him and his guys will do their best work. I love that if I have any questions he will always get back to me. Oil change was quick and painless. And I will be more than happy to come back! Even maybe for a future purchase of a hybrid truck! lol

Tyler was great in and out and very friendly. The financial person explained Beri thing and was great also!!!

Premier Chrysler Dodge Jeep Ram of BP, CA made, what should have been a simple, straightforward lease buyout an absolute nightmare. The incompetence & lack of accountability were staggering, & the entire process was marked by poor communication, repeated mistakes, & utter disregard for customer satisfaction. If you value your time and sanity, do yourself a favor & go elsewhere. I would never recommend this dealership to anyone, & I will certainly never return. This dealership deserves no stars.

I purchased a used Ram truck from Christian Torres. He was very helpful. He even drove the truck to my house due to my wife was out of town and couldn't help. When I told him I live in Corona (Del Far). It didn't phase him. When he arrived to my house which was an hour after I left. (Surprisedly the 91 had some traffic that day) He was still gracious. I noticed the next day that the truck didn't have a full tank of gas. I went back to him the next time I was near the dealership and he filled up the truck. I was very satisfied with his followup. I would recommend him highly to go purchase a vehicle from. I also want to commend Jeannette Daze the finance manager. She explained everything very well and made the purchasing process very easy. John

Really appreciate my service adviser William Enriquez. Always a good experience, Gets me in and out fast, and keeps me informed, can't ask for any more

William Enriquez was my service advisor. He was outstanding. I really appreciate his help with getting my car serviced and repaired.

Raidel was my service advisor, he was transparent, kept me updated and answered all my questions in a timely manner. Used him before and will use him next time I need to have my vehicle serviced or repaired.

Mauricio Vidrio is an amazing, great service advisor, I took my Chrysler Aspen for service because it would not start. They ended up changing the fuel pump and it was fixed right away. Always excellent service . Thank you Mauricio, and Premier Chrysler dealer .