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AutoStar of Sylva

(640 reviews)
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Everyone who works here has awesome customer service.

Everyone who works here has awesome customer service. They all treat you like you are part of there family. They go above and beyond. Would recommend them to any one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

sandrabiebinger, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

This dealership was courteous and very fast with their

This dealership was courteous and very fast with their interaction with me. Positive experience. Happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Shauna, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

This dealership was clean, and efficient, the personnel

This dealership was clean, and efficient, the personnel were friendly and helpful to me and nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Widget085, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

It is a great dealership that thoroughly worked with me

It is a great dealership that thoroughly worked with me through all of the possible issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mimineisen123, Thank you for your review! We appreciate your business, and welcome to the Autostar Family!

This dealership was extremely helpful and worked with me

This dealership was extremely helpful and worked with me greatly to find a car in my budget that I absolutely loved! Definitely recommend checking them out if you are thinking about buying or trading a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Cierra, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

Good experience really good good people good warrantee go

Good experience really good good people good warrantee go visit them. Sylva north carolina visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Keithchastain51, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

Great experience!

Great experience!! Mr. Juan Rojo made the car buying experience a breeze. High recommend Autostar for any new or used vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Thank you Autostar!! And Juan Rojo!

They were very helpful and answered our questions.

They were very helpful and answered our questions. The salesman, Juan, was very easy to work with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Don't

Bought a 2014 chevy equinox from them was not informed of the rust underneath the car which is pretty much the whole undercarriage. Didn't have the car a month had issues with the exhaust. Not even a year into having the car I've had multiple issues. I went to dealership so I didn't have to worry about so many issues in less then a year . And when I informed them about the rust and letting them know they should have informed me about it prior to buying the car they didn't do anything

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very pleasent to work with.

Very pleasent to work with. Very honest, would do business with Autostar again. Great service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Heather, Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience, come back to see us and welcome to the AutoStar family!