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AutoStar of Sylva

(640 reviews)
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Everyone at the Sylva location was helpful and friendly....

Everyone at the Sylva location was helpful and friendly. I was very nervous and Juan and Charles were very understanding and joked around to help me calm down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Rita, for taking the time to write a review. We appreciate your feedback along with your business. Welcome to the AutoStar family, come back to see us!

Lee was fantastic!! He was all smiles and hands on from...

Lee was fantastic!! He was all smiles and hands on from the moment I walked in the door. Would recommend Lee for your car needs!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Thanks Lee!! I appreciate your kindness!!

Nice friendly staff. Easy to work with. Answered all...

Nice friendly staff. Easy to work with. Answered all questions I had. Quick transaction from test drive to leaving with vehicle. Would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Johnny, for choosing AutoStar of Sylva. We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family!

All great friendly customer service the experience was...

All great friendly customer service the experience was very excellent I would recommend this dealer to whoes looking to buy cars great experience thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Just great

Great service. Did a great job Car was ready for me to...

Great service. Did a great job Car was ready for me to test drive when I arrived Friendly staff answered all questions and provided good recommendations

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing AutoStar of Sylva. We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family!

Between me and the sales manager I was able to get a...

Between me and the sales manager I was able to get a vehicle!! Sometimes it just takes a little team work!! Thanks for the hard work!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing AutoStar! We appreciate your business and are pleased to hear that you enjoyed your experience. Come back to see us!

We had a wonderful experience all the way from the first...

We had a wonderful experience all the way from the first contact to driving away in our new car . Lee was patient with all of our questions, straightforward, and honest. Our family would definitely buy from him again. We drove 2 hours to come to this dealership I would recommend them to anyone looking for a great deal and experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, Ashley, on your new Chevy Suburban! Thank you for choosing AutoStar of Sylva and driving two hours to come to see us! We appreciate your business and welcome you to the AutoStar family!

Would not hesitate to do business here again…. Ian & Juan...

Would not hesitate to do business here again…. Ian & Juan were great to deal with and even stayed late to complete the purchase of our vehicle ! A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, David Taylor, for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!

The dealership worked hard to get me a vehicle that I was...

The dealership worked hard to get me a vehicle that I was satisfied with. They worked with multiple other auto star locations to get me the truck that I bought

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mac, for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family and congratulations on your new truck!

Very kind and patient. I was very picky with what I...

Very kind and patient. I was very picky with what I wanted and they definitely made it happen and they took the patience to help us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing AutoStar of Sylva! We appreciate your business and are pleased to hear that you enjoyed your experience. Welcome to the AutoStar family, come back to see us!