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AutoStar of Sylva

(640 reviews)
Sales hours:
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Kendra and the autostart team were great. They had what I...

Kendra and the autostart team were great. They had what I was looking for and had that local feel you know you can count on. Definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Toyota Tacoma! Thank you for choosing AutoStar of Sylva, we are pleased to hear that you enjoyed your experience with the AutoStar team. Welcome to the AutoStar family!

Friendly dealership that has great vehicles at great...

Friendly dealership that has great vehicles at great prices. Will return when I am ready to purchase my next vehicle. Great customer service and people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Tom for taking the time to write a review, recommending AutoStar of Sylva. Come back to see us!

Very helpful with picking out a vehicle for my needs....

Very helpful with picking out a vehicle for my needs. Kendra and Jenni both did the best they could to get me what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing AutoStar of Sylva. We are very happy that we could help find the perfect vehicle to fit all your needs. Welcome to the AutoStar family, come back to see us!

Our family has a great experience at AutoStar of Sylva....

Our family has a great experience at AutoStar of Sylva. Kendra and Jenni were both wonderful to work with. The price was fair and ended up with a great interest rate. Our only area of concern were a few other employees who didn’t wear masks which made us a bit uncomfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Subrau! Thank you for choosing AutoStar of Sylva, we appreciate your business. Welcome to the AutoStar family, come back to see us!

My experience here was fantastic! I found a vehicle...

My experience here was fantastic! I found a vehicle online I wanted to look at within my budget, it was available. Almost love at first sight! Kendra was easy to work with and walked me through the process. Low key; low pressure which I appreciated! Recently I had been to a bigger dealership elsewhere and felt like a cow to slaughter- my ‘appointment time’ was double booked and I felt rushed. Obviously, I didn’t buy from there!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing AutoStar of Sylva Meg. We appreciate your business and happy that you enjoyed your experience. Welcome to the AutoStar family and congratulations on your new Subrau!

Jennie was very helpful & professional in doing her job!...

Jennie was very helpful & professional in doing her job! I would & will recommend friends & family to come to see her at Auto Star, for there next new or used car or truck!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations Wayne on your new 2020 Chevrolet Silverado 1500. Thank you for taking the time to write a review recommending AutoStar of Sylva. We appreciate your business, come back to see us!

My experience at Auto star of Sylva could not of been...

My experience at Auto star of Sylva could not of been more positive. Kendra Graham is an excellent associate and with the help of her and Jenni Rish I found a 2018 Subaru Forrester that I am very happy with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2018 Subaru Forrester! Thank you for taking the time to write a review recommending AutoStar of Sylva. We are very happy that you enjoyed your experience with the AutoStar team! Welcome to the AutoStar family, come back to see us!

Kendra really went above and beyond to help us. There was...

Kendra really went above and beyond to help us. There was excellent customer service from everyone we worked with. A very genuine and honest group to buy from!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Subaru, we are very happy that we could help find the perfect family vehicle for you! Thank you for taking the time to write a positive review. Welcome to the AutoStar family, come back to see us!

Very respectful and helpful awesome communication very...

Very respectful and helpful awesome communication very awesome people.they where blessing to work with great group of people great group very helpful Just total awesome experience.............

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Volkswagen! Thank you for choosing AutoStar of Sylva, we truly appreciate your business. Welcome to the AutoStar family, come back to see us!

Wonderful experience 😍💕

Went in looking for a great deal on a used vehicle. Found the perfect ride, deal on money, customer service was outstanding!! Would recommend to everyone!! Steve and Jenny are the best. Made the whole experience soooo pleasant!❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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