Reviews
Adrain and his team were awesome. Super polite and kind....
Adrain and his team were awesome. Super polite and kind. He checked in often & made sure I was happy with my car choice. 10/10 !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not to terribly impressed with the service departments...
Not to terribly impressed with the service departments way of dropping your vehicle off to have work done. Cluster of cars all coming in at once and not enough service technicians to assist the customers. I will say I had exceptional customer service from Tim Goodman. He went above and beyond to make sure I was satisfied with my service and thoroughly went over all paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We had a great experience buying a used car. They were...
We had a great experience buying a used car. They were courteous and professional, our sales person James was great to work with. We would buy another car from them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rav4 Lease
Friendly, fast. J Hill sales was the best. got me just what I was looking for!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jacqueline, we're glad to hear you enjoyed your visit.
Bought used pirus
Enjoyed working with Dane and joe, very professional nice people. Bought a Prius took a rode trip and got 50 mph. Car has no spare tire which is a problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, thank you for the high star rating!
Seller failure
Used car sales here thinks you're an idiot. Sales person told me it was going to cost $1,000 to replace 2pieces of window frame plastic and access cover for passenger side mirror . Wrong!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Ralph, please contact our General Manager, Jason, at (541) 323-8922 at your convenience so we can discuss this in further detail.
You guys are killing my credit. I traded in a truck for a...
You guys are killing my credit. I traded in a truck for a new RAV4. The dealership was to pay off my truck and I paid a certain amount more. It’s been a month and a half and I still have a open loan on the truck. You guys have the truck listed for $8000 more then you gave me as a trade in. If you sell it the new owner will not get the title unless the truck is fully paid off. Sam and Joe have both told me they would call me at certain times and do not. My family has spent 150k at Kendall in two years. Not happy.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
OVER CHARGING FOR A SPECIFIC JOB
Charged 5.0 hrs!!!!!!!!!!! dishonest !!!!!!!!!!!!! to do a 1.9hr job,was quoted by them!!!! was told extra charge was to for clean up?????????? bad enough they charge 145 per hr,but they add on 3 extra hours for clean up?????
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for speaking with our service manager. If there is something further we can do, please give us don't hesitate to contact us.
I had an appointment on July 31,2020 to have my...
I had an appointment on July 31,2020 to have my transmission fluid changed. My service Consultant, Payton Powell , was very helpful ,knowledgeable and personable. If I do need any further appointments at Kendall I will ask for her personally. Thank you, Deborah King
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Debbie, thanks for taking the time to leave a review.
THEY LIED-- SOLD US A LEMON
BEWARE!!!! Sold us a lemon while claiming to disclose all known issues. Two days after purchasing vehicle check engine light came on and it needs a new transmission.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, We absolutely will not and do not sell "lemons". You can have confidence that our follow up inspection shows the Jeep you purchased from our budget lot does not need a transmission. Since the check engine isn't currently on and there are no active failure codes it takes some additional effort to try and duplicate the issue. During this downtime, we have given you a 2019 model year SUV as a free of charge loaner to drive all the way to Colorado with your family. We sell only the best-used vehicles and we greatly value every customer. You can have confidence the Jeep is a good vehicle, it's in our shop trying to duplicate the check engine light issue you have stated and you have been given a newer nicer vehicle to borrow in the downtime. We consider this much better service than a 1-star review but respect your opinion and look forward to resolving this issue.