Norm Reeves Volkswagen

4.8
(405 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–9:00pm
Tuesday 7:00am–7:00pm 9:00am–9:00pm
Wednesday 7:00am–7:00pm 9:00am–9:00pm
Thursday 7:00am–7:00pm 9:00am–9:00pm
Friday 7:00am–7:00pm 9:00am–9:00pm
Saturday 7:30am–5:00pm 9:00am–9:00pm
Sunday Closed 9:00am–8:00pm
New (949) 354-0014 (949) 354-0014
Used (949) 273-1217 (949) 273-1217
Service (949) 354-0284 (949) 354-0284

Reviews

4.8
(405 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Incredible Staff, wonderful service. Will certainly be back!

April was incredible, even before arriving in the country she was a source of information and I am so happy with our recent purchase at Norm Reeves, together with the finance team and even the Dealership manager who personally helped me attach the number plates! I will most certainly be back! Thank you April & Team!

4.8

Kasra is grat!

Kasra is a great sales associate in the market for VW. He walked me through all my options to buy or lease a new car. He is very nice and knowledgeable guy and gave me all the info that I was looking for my new car. Thanks for your help Kasra!

5.0

Great Customer Service

I've bought two vehicles from this Dealership. The service manager Cesar, is fantastic. He's always going above and beyond to make sure my car is serviced perfectly. I'll return to this dealer for service & purchase other vehicles because of him.

5.0

Great service

This dealership has great service. It is really easy to make appointments. They are friendly and very professional. Raul is the best! Highly recommend them.

1.0

Poor Customer Service

Poor customer service ... No customer service at all. The service department is terrible bad. Worst experience ever in a dealership. DO NOT BUY A CAR HERE.

5.0

Great experience

Great experience. Jas was patient, thorough, helpful and accommodating. Would recommend him to friends and family. Process was straightforward and painless. I’m very happy with my Atlas.

5.0

These guys are great!!

Tracy Sherrard was my service guy and he was so helpful and knowledgeable! I would ask for him to help you if you can! xxxx of a nice guy!!

5.0

Really Great Experience

From the moment we arrived on the Lot to look at the selection of automobiles to the Personal Service of Robert Yang, to driving off the Lot with our New Car, we had an exceptional experience. Robert was very busy with many customers looking at cars - it would have been easy to have been lost in the shuffle of the other customers but Robert made us feel special, gave us his undivided attention, and answered every question we had as well as provided a great sales experience. This is our second great experience (and new car) from Norm Reeves so we are incredibly impressed. Our compliments to Robert on his commitment and truly customer satisfaction experience. Thank You.

4.6

GREAT SERVICE

I appreciate the level of professionalism I experienced when getting my car serviced. The advisor is great, very friendly and made my visit a pleasant one.

5.0

Friendly and helpful sales staff

Working in the car industry I know how buying a new car can either be a dreadful or painless experience. Andrei was great, friendly and helpful he was not pushy and he did not waste my time. It is nice to see that a car salesman with integrity exists. Thank you Andrei