Reviews
Great service and clean facilities
Fast service, kindly staffing and clean and neat waiting room. The service cost was about the same that other locations
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Miguel. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Good Customer service
Very friendly staff super helpful and very fast service also appreciate the inspection sent to me and the free car wash
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ana, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service
Everyone has been great to work with. The sales person, manager, and finance were all very friendly and easy to work with. Definitely would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Cheryl! The members of the team you have mentioned are truly invaluable assets and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Stellar service and waiting room.
Efficient, informative, explained what they did and what their recommendations were for my next visit, professional. The stellar service and staff I’ve come to expect at Gerald KIA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald Kia of Naperville is 11/10
Andre, my salesman was so informative. I felt like I was legitimately being walked through the car purchasing process. The entire staff was very helpful I was constantly checked on to make sure I was comfortable during the process and I am very happy I bought my car at Gerald Kia of Naperville, it felt very right to do.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Andre was able to meet your needs. At Gerald Kia of Naperville, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
100% would recommend
I really enjoyed how easy it was. This was my first car you made it a wonderful experience. The facility was very clean. The employees were very pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hailey, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service
Very friendly very professional very informative. Will definitely come back for my next vehicle purchase. Never thought I would be driving a Kia but the new models are so nice I love my kia
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Gerald Kia of Naperville and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great customer service by Kamen
Kamen was very kind and patient. He was very informative/ detailed. He did great in meeting us with our monthly payment. He made my dad and myself feel very comfortable during the whole process. I will definitely continue doing business with this dealership mainly because of the great experience with Kamen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review, Ciro! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Nice Car Buying Experience
I was greeted by your salesperson Chyma when I came in, and he was very friendly and accommodating. He asked what I was looking for in my new vehicle, and I shared with him what I wanted. He immediately told me that a vehicle that had those things had just shown up today (Kia Seltos) and I could look at it. I looked at it and was very impressed. We took a test drive and Chyma was very good about explaining all of the features of the car, and answering any questions I had. The whole car buying experience was a pleasant one.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sonya! Thank you for taking the time to share your feedback regarding your experience at Gerald Kia of Naperville and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Hate recalls, but love Gerald Kia Naperville Staff
The staff is great! I've been going there many years and absolutely trust everything Theresa says. (so much so, I travel 40 miles from home to the specific dealer)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amy, thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. We love to work with you again in the future. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville