Reviews
Sales and financing representatives were great.
Sales and financing representatives were great. Vehicle prep from factory and upon delivery could use some improvement.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Knowledgeable Service Advisor
Knowledgeable Service Advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Jay! I appreciate you taking the time to share your experience with us at Gerald Kia of Naperville. I'm glad to hear that you found our service advisor knowledgeable. We pride ourselves on providing excellent customer service and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
The lounge area was very nice and clean!
The lounge area was very nice and clean! The tv with the updates on your car was super he'll as you knew who was working on it and when they started. They explained in detail what each charge would be for and about how long it would take. They also clean you car and fill all your fluids just because
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Bethany! I appreciate your wonderful review of Gerald Kia of Naperville. I'm glad to hear that you enjoyed our clean lounge area and found the updates on your car helpful. It's great to know that our team provided thorough explanations and took the time to clean your car and top off the fluids. We look forward to welcoming you back on your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great dermo of the Telluride.
Great dermo of the Telluride... sales, finance, all did a great job. Quick transaction, what I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Ted! I am thrilled to hear that you had a great experience with the purchase of your Kia Telluride at Gerald Kia of Naperville. Our sales and finance teams work hard to ensure a smooth and quick transaction, and it’s fantastic to know we met your needs. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I currently have an engine recall on my 2017 Kia.
I currently have an engine recall on my 2017 Kia. Although I went to the dealership to have a different matter addressed, I asked if they could fix the engine recall. The representative advised that they could not. They could only address it when the engine has completely gone out. This is very frustrating because any previous recall's I've had on my car, I was unable to leave the dealership until it was fixed. However, since I now have an engine recall, they are choosing not to address it. The purpose of a recall is because something is unsafe, defective and violates laws in some form or another. The fact that they refused to address this recall and now I'm placed in a position where hopefully my engine does not fail is unacceptable. This situation has shown Kia in a state of reactive versus proactive. I truly hope that my engine doesn't go out, but in the event it does I have to be inconvenienced because Kia neglected this address this matter.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for reaching out, we have already provided you with more details about options regarding your Kia via email since there are no open recalls for your car. Please feel free to respond to that email directly if you would like to discuss this further. Sincerely, Bill Taylor Parts & Service Director Gerald Kia of Naperville
Matthew was very helpful in finding the right vehicle for
Matthew was very helpful in finding the right vehicle for our needs and made the purchase experience very efficient and easy. Would recommend to anyone looking for a Kia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Gerd! I'm thrilled to hear that you found the right vehicle with Matthew's help and that your purchase experience at Gerald Kia of Naperville was efficient and easy. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Luke was extremely helpful and informed me of exact costs
Luke was extremely helpful and informed me of exact costs in advance of the work. He also helped when I had an issue with the timing of the shuttle and went above and beyond to make sure I had transportation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Susan! I'm delighted to hear that Luke provided you with excellent service and assistance during your visit to Gerald Kia of Naperville. We always strive to ensure our customers are well informed and taken care of. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Friendly service.
Friendly service. Vehicle was kept over night and was ready for pick-up as promised next day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Fred! I'm thrilled to hear that you enjoyed our friendly service at Gerald Kia of Naperville and that your vehicle was ready for pick-up as promised. Our team appreciates your feedback and looks forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Quentin was very good.
Quentin was very good. He answered all our questions and made the process very smooth. I would refer my friends to him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Stirling! I'm thrilled to hear that Quentin provided you with excellent service and made your experience at Gerald Kia of Naperville smooth. I appreciate your willingness to refer your friends to us, and we look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Dave C is the best!
Dave C is the best! He's always going above and beyond for his clients! If you need something done go with Dave!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kristina! We appreciate your kind words about Dave and are thrilled to hear that he went above and beyond for you. Your satisfaction is our priority at Gerald Kia of Naperville, and we're glad you had a positive experience. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville