Reviews
Prompt on time and great service.
Details of work to be done were explained properly, check in was on time, car was ready when promised. Representative was courteous and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star rating, Ralph! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Awesome Staff and Service
Everyone was very friendly and helpful. Very knowledgeable about all the features and helping me find a vehicle to suit me need at an affordable price. Excellent warranty!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Friendly and welcoming
Staff was friendly and inviting. Ben, the concierges, was extremely nice and helpful. Everyone I interacted with was friendly. The dealership was clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Ok Service, great facility
Model of the cars and warranty, Dislike how pushy and not a welcome greedy from the salesperson, not helping but pushing to buy a car..
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Sales Assistance
Sergio our Sales Associate was amazing. He was knowledgeable and helpful. He made our buying experience. Would Recommend him to our family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
First Service
A wheelchair user, it is easy to access the service department. Very Nice and Knowledgeable - answered all my questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
honesty
The staff was very professional and knowledgeable, in the area of my vehicle repairs. The place is so clean, and organized.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Good Dealership
People were friendly and took care of requested service items. Even called at 2:00 with question whether to replace filters.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Jeffry. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Personal service
Always there when you need them. Worked out a deal before I went to dealership. The process was quick and there were no surprises
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star rating, Kenneth! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great customer service
Friendly courteous staff took time to answer our questions and find a solution that worked for us. Just purchased so can’t comment on repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville