Reviews
Great service
Easy to work with. Very helpful when it came to picking out a vehicle. Was able to provide me with all the information on the vehicle I was buying and very honest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Stephanie! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Friendly Service
Ease of scheduling an appointment, friendly knowledgeable staff. Explained the repairs I need with a print out that was easy to understand!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, thank you for taking the time to leave us a review and for giving us feedback. We're glad that our staff at Gerald Kia of Naperville service team were able to repair your car to your standards. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia K5
Our salesman Rob was very helpful and too the point. Answered all our questions. He was very pleasant and relatable!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald Kia of Naperville cares about the customer!
The Service Manager Bill was an absolute pleasure to work with! He truly cares that I had a good customer experience! Thank you Bill and Gerald Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tracy, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Bill does for Gerald Kia of Naperville and our customers. Hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great experience.
The employees were were professional and friendly and the service was quick. The waiting area is pleasant and comfortable with wifi, snacks and drinks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service was excellent
Service was friendly, helpful, and fast. The shuttle was available but they were able to get me in and out in under and hour
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Charles! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Good Place to get Oil-Change Service work done
The dealer facility was clean with refreshments and fast stable internet connection to do work while waiting for oil-change or service work was being done.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Cseeni. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Dealership!
June was great! I would prefer to work with him when bringing my car in for service! Super nice staff! I also worked with Jessica Johnson when purchasing my car! Best experience over other dealers we went to! Can’t wait for my lease to be up so I can come back! Great customer service at this dealer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Traci, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Gerald Kia of Naperville. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service
They are always very straight forward. They let me know what needs to be done and they do it. No surprises.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service
The team at Kia is awesome. Anthony was very easy going and didn't pressure me. Greg was super knowledgeable. Great teamwork!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville