Plattner Labelle Ford

They do not seem to care and the prices change frequently. I believe they start pricing below market and once they get foot traffic they start increasing the price. Would not recommend

Service department made my daughters car ten times worse than when she took it to them.

Listing are not accurate. Price baiting. Customer service is horrible. Response time is terrible. Would not recommend this dealership. I give a rating of zero stars.

Great team. Jason and Chris are the most honest and trustworthy people. Keep up the good work. Dealerships are normally a headache and makes car buying regrettable. If you’re in a looking for a vehicle check these guys out. You won’t be disappointed.

Did a very good job. Found the problem and fixed it right the first time. My car runs great.

Inquired about a new Expedition, a Denise reached out but no contact after. I finally just went there as I'm not far away. Nonchalant response from Denise. Looked at the one that I was interested in, went into officer and cut to the chase and also showed a valid offer on the same exact equipped Expedition in Tampa. Was off by several thousand, laughed and left. I never did get my registration back, forgot to return when looking at the trade. Had to reach out to manager to finally get a picture so I could drive legit. Bought the Expedition on 11/16, the Expedition is still there as of today. Laughed at commercial that states they will beat ANY offer in the state or they'll give you $500! Yea right!

Found a truck online that was priced competitively, asked for my trade in value and they quoted me more than $5k less than the two trusted trade in value sources being KBB and Carfax. I asked why they were giving me wholesale for my truck but charging retail for theirs and they claimed couldn’t come anywhere close to that since some trucks were retailing at the KBB and CarFax values. unfortunately for them, when they provided a buyers order their “max offer” for trade in was $2K lower than their “suggested KBB value”. Moral of the story, they are undervalueing trade ins and over valuing their vehicles. No way they’re serious about customer service. Beware.

I had the pleasure to Deal with Yanel sanchez the sales woman. very nice and knowledgeable lady. But Jason Kranz the biggest liar, cheat, dishonest, incompetent worthless person that I had to deal with. After I purchased a 2020 Mkz. that only had one fob and a bypass key that dint work Jason contacted a mobile lock smith , that for $150.00 did program a new Fob. Unfortunately the lock smith couldn't cut the bypass key because was not the right one and did not have any more key, but promidsed after he got paid that he would supply one in the next few days and the Jason promised to mail me the key. after multiple attempt to contact them Jason, Yanel and the Managers they kept and provide excuse after excuse. It is now been over 40 days and I never received anything from this dealership. This post will go out to all my followers on social media has I promised them after I gave the an ultimatum date which was August 31st. This is the most dishonest dealership that i encountered in my life time to all my friend and followers stay away from this dealership period

I bought a Ford Maverick from Labelle ford, in 2023. At the time I promised I would get my car serviced even though it is 40 miles from my home in Fort Myers. On Friday I brought my car for a recall and an oil change. I was very disappointed that the assistant service manager lied to me and didn't even bother to show up for work. I wanted to cancel my appointment because Sam Galloway Ford called me and begged me to bring the car there. Ralph the district service manager and stepped in and promised me that he and Andrea the service manager would walk my car through the recall issue totally. Ralph was great, he even gave me his personal cell phone number, to give him a call whenever I bring my car for service, and he will make sure the car gets treated with respect. Thanks to Ralph and Andrea, I will continue to highly recommend the drive from all my friends in Fort Myers, IT'S WORTH THE DRIVE TO LABELLE.

EXCELLENT service department and outstanding customer service! Always makes sure you’re comfortable while waiting, offers transportation while you wait. Could not be nicer!